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Old 05-23-2016, 08:41 PM
 
Location: Stasis
15,833 posts, read 11,743,845 times
Reputation: 8590

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This guy should be fired. His comments show that he is not up to the job and isn't working to reduce wait times.

"Veterans Affairs Secretary Robert McDonald, under pressure to be more transparent about how VA measures wait times for veteran care, on Monday said the government should be more like Disneyland.

Disney doesn’t track how long visitors wait in line for attractions at its theme parks to decide if they liked their experience, he said. So the VA should not be held to the same standard for medical appointments for veterans.

“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important?” McDonald told reporters at a breakfast sponsored by the Christian Science Monitor.

“What’s important is, what’s your satisfaction with the experience?”

VA chief compares waits for veteran care to Disneyland: They don’t measure and we shouldn’t either | washingtonpost.com
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Old 05-23-2016, 08:44 PM
 
1,100 posts, read 582,873 times
Reputation: 333
Wait time is unfortunately a part of the "experience" and can very much be a factor in one's satisfaction or dissatisfaction with service. Welcome to the real world Mr.McDonald.
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Old 05-23-2016, 09:00 PM
 
Location: Stasis
15,833 posts, read 11,743,845 times
Reputation: 8590
The VA can and should track wait times. It's not rocket surgery.

Canadian hospitals are transparent, set targets, and track wait times by procedures and hospitals.

For example: in Ontario there is a target to complete breast cancer procedures within 84 days (ie: 9 out of 10 patients complete their procedures in this time). The provincial average is 32 days with individual hospitals (the publc can see the list) ranging from 22 to 52 days.
My point isn't to debate that Canadian waits are/may be longer than US wait times, but that it is possible for the VA to publically set targets and track performance at the hospital level.... and McDonald isn't the guy for the job.


Ontario Wait Times | Wait Times for Surgery, MRIs and CTs
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Old 05-23-2016, 09:06 PM
 
Location: Barrington
63,954 posts, read 43,663,261 times
Reputation: 20627
The VA has not managed their business processes and this has been going on for decades.

An application from a veteran who died in 1988 was found still pending in 2014.

A 1998 application was still pending in 2014.

It has not mattered who sat the oval, headed the VA or which party controlled Congress.

307,000 vets may have died awaiting VA care, report says - CNNPolitics.com

If it's worth doing, it's worth measuring.
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Old 05-23-2016, 09:19 PM
 
Location: NJ
21,081 posts, read 14,999,237 times
Reputation: 15240
Quote:
Originally Posted by katzpaw View Post
This guy should be fired. His comments show that he is not up to the job and isn't working to reduce wait times.

"Veterans Affairs Secretary Robert McDonald, under pressure to be more transparent about how VA measures wait times for veteran care, on Monday said the government should be more like Disneyland.

Disney doesn’t track how long visitors wait in line for attractions at its theme parks to decide if they liked their experience, he said. So the VA should not be held to the same standard for medical appointments for veterans.

“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important?” McDonald told reporters at a breakfast sponsored by the Christian Science Monitor.

“What’s important is, what’s your satisfaction with the experience?”

VA chief compares waits for veteran care to Disneyland: They don’t measure and we shouldn’t either | washingtonpost.com
hillary told us there is no problem with the VA. It is just repubs wanting the VA to fail.
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Old 05-23-2016, 09:22 PM
 
1,100 posts, read 582,873 times
Reputation: 333
Quote:
Originally Posted by Kracer View Post
hillary told us there is no problem with the VA. It is just repubs wanting the VA to fail.

VA is doing fine...Bernie was the chairman of the Senate Veterans Affairs Committee, so you know he would ensure that the VA is running top notch.


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