Quote:
Originally Posted by volosong
^^^^
I wish we were allowed to name names on this forum. This hotel chain deserves our business.
|
L.Q. is in the name. While I wasn't pleased when it happened (for obvious reasons) I was very satisfied with the response. She also told me that the front desk manager, who I was dealing with that day wanted to call me personally to apologize and I was told that she was very upset that this had happened. The General Manager, not knowing me didn't want her involved in the situation further in case it went badly as they sometimes do.
Now if this happened again at the same property I'd be more inclined to push further but hey, everyone makes mistakes and as long as it's rectified and acknowledged I'm fine. Hopefully it'll be easier for the next person with a service animal.
I do have to say that the Service Animal thing has become a huge joke due to lack of rules which has made it hard on everyone. That does need to change...
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
