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Yes, triage, I know what that is. Let's say triage had already put someone *insert X extremely serious emergency* in with the white doctor. Along comes chest pain, which is equal or lesser to *X extremely serious emergency*. Is the white doctor supposed to be pulled away to satisfy this new customer even though the needs of the current customer may be greater?
That's why places have protocols and you should know what they are if you work there. In your case just call a supervisor because you're already in over your head. You could also call an ambulance with ALS, hopefully.
First let me tell you what you don't do. You don't make judgements about people. If you are a real professional with experience it won't enter your mind because its one of the first things you learn. There are good reasons to learn that and follow that training. Failing to do that can have disastrous consequences. You may find yourself in a court of law where the job is to actually make judgements.
Its not the healthcare professional's job to make it right for the women. It is their job to remain calm. Explain the situation and her choices. No matter how many times you have to explain it, always remain calm and nonjudgmental. Everyone has their own personal style and learned tricks that often work to solve the problem in a professional way.
If there are no other questions. I have one. Are you here to be checked for tics ? That's a joke
I'm going to watch again but I believe the healthcare professionals did stay calm? The comments in the video were from other patients/folks accompanying patients who were getting upset over that woman's behavior.
I can't even imagine making demands in an emergency situation for myself or my son. Imagine if there were no white doctor available and her son died in the waiting room? Wonder if that would change her ways. Probably not - she'd probably sue the hospital for not having her preferred color doctor available.
The lady is crazy but I would let her sit there and rant until 4pm.
Quote:
Originally Posted by Danbo1957
I'm a white male doctor. Blacks ask for a black doctor all the time, no problem, we don't even flinch at that demand-- we've got a lot of patients waiting.
But, here in the US it can be tricky in an emergency setting due to liability issues. We tend to acquiesce to the patient's wishes in general, and the staff can tell her to go elsewhere... But, that child may need care quickly, tricky.
Well, studies have shown differences in treatment for black people so it's understandable in that case.
I'm a white male doctor. Blacks ask for a black doctor all the time, no problem, we don't even flinch at that demand-- we've got a lot of patients waiting.
But, here in the US it can be tricky in an emergency setting due to liability issues. We tend to acquiesce to the patient's wishes in general, and the staff can tell her to go elsewhere... But, that child may need care quickly, tricky.
I don't get it. I just want a doctor. In fact, I kinda like foreign born doctors the best regardless of color.
A surgeon once told me that a patient was brought in ER and was in very bad shape. The man asked the surgeon if he has accepted Jesus Christ as his savior and if he was a good Christian.
The surgeon answered him that he has a different religion. The man requested a different surgeon and refused surgery by this surgeon. No other surgeon was in call ...when a man keeps refusing then it is out of the surgeons hand!
I actually prefer my doctors to be either Jewish or Asian and I'm a white goy.
btw, she specified no brown teeth and English speaker.
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That's a joke 
