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Nurses are heavily scrutinized and often terminated or suspended for minor things. Whereas doctors are given free rein and can be absolutely horrible and yet practice until full retirement is taken. Few want to confront them or go through the myriad of steps needed to take them down.
We are monitored constantly by hospitals, patients, insurance. Several people already pointed to Press Ganey and HCAHSP scores. In addition insurance companies will provide patients with surveys, large clinics often do the same.
The reason this may not benefit people as much as a review of a restaurant or retail is we have to tell people things they don't want to hear. I have to tell people to stop eating junk, exercise, stop smoking, you cant do this, you cant do that, on and on and on. That grates people, especially if I am the 30th person to remind you of your BMI or your fast food habit. Honestly most upset patients just change docs.
Sometimes its as simple as a personality issue. Some like dry docs, some like a doc that can tell a joke. I have personally had patient's tell me I am great or stink compared to my partner just based on my personality difference alone. I know that because I don't change my partner's plan of care if covering a single visit so nothing changed in their care except me. And it goes both ways so I know its not just my charming personality.
sometimes it is in the way of delivery.I recently had emergency surgery,never met the doc until next day.Though he was said to be the best ,he told me my questions were not important,did not inform me of all that was fractured,and discharged me next day
Being proactive , and knowing what consisted of necessary post care I had the hospitalist refer me to an inpt.rehab facility for further care
This is NOT WHAT A BEST IN HIS FIELD DR DOES,YET HE IS CONSIDERED BEST IN THE AREA.I HAVE SEE THIS HAPPEN TO PTS.TOO MANY TIMES
I have always wondered why in hospitals doctors and nurses customer service skills aren't monitored or recorded for quality assurance purposes.
On many review sites it seems like nurses and doctors are allowed to have less then impeccable customer service skills.
In the past when I worked in call-centers I know people had 3 chances to have good customer scores. Doctors and Nurses should be same, if they don't provide the best and most friendly customer service they shouldn't be working in health care customer service making big paychecks mainly from government deficit spending and high taxes.
I have read on different review sites that some nurses and doctors are rude. They should monitor and record their social interactions with patients by an outside auditor and terminate their employment for bad customer service.
Read the news.
They are being monitored.
The sad thing? Good satisfaction scores in medicine kills patients. But medical professionals have their pay and careers tied to these scores.
It's sick.
I have always wondered why in hospitals doctors and nurses customer service skills aren't monitored or recorded for quality assurance purposes.
On many review sites it seems like nurses and doctors are allowed to have less then impeccable customer service skills.
In the past when I worked in call-centers I know people had 3 chances to have good customer scores. Doctors and Nurses should be same, if they don't provide the best and most friendly customer service they shouldn't be working in health care customer service making big paychecks mainly from government deficit spending and high taxes.
I have read on different review sites that some nurses and doctors are rude. They should monitor and record their social interactions with patients by an outside auditor and terminate their employment for bad customer service.
Obviously you're one of those customers who believes everyone is beneath you and is there to serve you and pamper you and cater to your every whim. Well health care is not customer service. You're quite uppity for a call center worker perhaps you're tired of being yelled at all day by customers so when you're the customer you take it out on others?
I have always wondered why in hospitals doctors and nurses customer service skills aren't monitored or recorded for quality assurance purposes.
On many review sites it seems like nurses and doctors are allowed to have less then impeccable customer service skills.
In the past when I worked in call-centers I know people had 3 chances to have good customer scores. Doctors and Nurses should be same, if they don't provide the best and most friendly customer service they shouldn't be working in health care customer service making big paychecks mainly from government deficit spending and high taxes.
I have read on different review sites that some nurses and doctors are rude. They should monitor and record their social interactions with patients by an outside auditor and terminate their employment for bad customer service.
Usually the doctors and nurses are good but when you go to hospitals located in crime/poverty ridden areas, the hospital staff, specially the nurses are very rough n rude and very aggressive. They have no softness and no kindness. And they get paid very good because the nurses are always short in supply, and then no one wants to work in those bad areas.
So such hospitals usually get the worse of the worst auxiliary staff.
If you go to a hospital in a high dollar area, you will get taken care by all those sexy blonde nurses, who will smile and be at your service - but - if you happen to go to, for example, Jackson Park Hospital in Chicago ? lol, then may God help you.
Usually the doctors and nurses are good but when you go to hospitals located in crime/poverty ridden areas, the hospital staff, specially the nurses are very rough n rude and very aggressive. They have no softness and no kindness. And they get paid very good because the nurses are always short in supply, and then no one wants to work in those bad areas.
So such hospitals usually get the worse of the worst auxiliary staff.
If you go to a hospital in a high dollar area, you will get taken care by all those sexy blonde nurses, who will smile and be at your service - but - if you happen to go to, for example, Jackson Park Hospital in Chicago ? lol, then may God help you.
Why aren't nurses and doctors customer service skills monitored and audited like call-center workers.
Same reason Call Center workers are not monitored on their ability to take vital signs, insert an IV, Successfully operate on a patient, or administer anesthesia.
The doctor who saved my daughters life had what some would consider terrible bedside manner. He told me the truth, and didn't sugar coat it. I was appreciative, but some people (maybe you?) would have been offended. He told me "Your daughter is very sick, and if we don't operate ASAP she will likely die". That was almost 19 years ago, she was about 10 hours old at the time. She spent 20 days in NICU, a lot of touch and go. She is alive and well today.
I thank God every day that his skill was that of a surgeon, and not that of a silver-tongued Costomer Care Specialist.
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