This is about the old lady who'd been sued by the Washington Redskins for defaulting on her contract to purchase two season tickets for a period of 5 seasons. Now with the very bad publicity the Redskins general counsel withdraws the lawsuit to collect, and he makes statements that blame the customer for not contacting him personally when he isn't in the chain of service for that issue. Unbelievable. Why wouldn't a sports team with season ticket customers simply cancel the customer's subscription and make it available to the next person on the waiting list (I'll bet there is one for Redskins season tickets). This whole episode is unbelievably bad management.
Redskins Back Off, Tell Va. Grandmother She Doesn't Have to Pay $66,364 Judgment - washingtonpost.com
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Hill [the "grandma"] said Donovan [Redskins general counsel] also told her she should have responded to the team's letters, but she told a reporter Friday, "I got no letters, and every call that was ever made to me was returned, and I physically went down to the Redskins office and explained my situation."
After her phone conversation with Donovan, Hill told The Post: "It is like he is blaming everything on me."
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