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A Massachusetts family is locked in a standoff with Verizon over an $18,000 bill they accidentally racked up in just over a month. When the St. Germain family signed on with Verizon, they received 2 years of unlimited downloads as part of a promotion, the Boston Globe explains.
A Massachusetts family is locked in a standoff with Verizon over an $18,000 bill they accidentally racked up in just over a month. When the St. Germain family signed on with Verizon, they received 2 years of unlimited downloads as part of a promotion, the Boston Globe explains.
Weird. I had a snafu with Verizon and long-distance charges to the tune of a much more modest $180, and they immediately blocked our account for overseas calls and contacted us, admittedly to sell us a better plan.
It'd be trivially easy to institute a cut-off limit - hell, we had that on basic ISDN service back in Yurp 15 years ago - so one suspects Verizon is either cutting corners or, more likely, just not aware of the issue. This is definitely already more than $18K worth of bad publicity...
I don't see what Verizon had done wrong here. Which bit of a "2 year promotion" did the family not understand? Oh ... I get it, it was the "2" bit. And why is it Verizon's fault? Oh ... yeah .... I forgot ... personal responsibility doesn't exist any more.
ps. I have been using Verizon for years and am very satisfied with the service.
Isn't that the purpose of promotions? To trick you somehow Companies don't do anything seemingly nice because they are nice. It would be in Verizon's own interest to reduce the bill to, say, $100 because when such cases become public and people are afraid of using that company's services, it will backfire.
I do find it odd that there was no warning message at some point If I am not mistaken in the EU telecom providers have to issue such alerts when the cost exceeds a certain level.
Dam.. would I be in trouble.. In the last 13 days I've received 30,338,887,903 bytes of data, which equates to 29,627,921.16 KBs.. meaning my bill would be $900K for the month, and thats just ONE computer.. (and no, none of it is illegal, or contains porn.. all data files)..
Verizon is clearly over charging because 1,191,000 kb's of data isnt even that much, depending on what you are doing.
Isn't that the purpose of promotions? To trick you somehow Companies don't do anything seemingly nice because they are nice. It would be in Verizon's own interest to reduce the bill to, say, $100 because when such cases become public and people are afraid of using that company's services, it will backfire.
I do find it odd that there was no warning message at some point If I am not mistaken in the EU telecom providers have to issue such alerts when the cost exceeds a certain level.
Where is the trick? Read the terms and conditions. I assume they can read.
You get promotions all the time and a lot of them are pretty good. You just have to understand what you are getting.
Dam.. would I be in trouble.. In the last 13 days I've received 30,338,887,903 bytes of data, which equates to 29,627,921.16 KBs.. meaning my bill would be $900K for the month, and thats just ONE computer.. (and no, none of it is illegal, or contains porn.. all data files)..
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