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Hello,
Every so often customer will call or e-mail in to extend a thank you for the wonderful service one of my coworkers have given them. I work very hard and feel that I bend over backwards for customers. Often times I'll get "thank you so, so, so much for your help", "you did a great job", "you were very, very helpful" etc. As much as I like this, and hold on to this in my head, I feel the customers that I talk to never take that step to notify my mangement. Whenever I get these "kudos" e-mails, I hope it was a customer calling in for me, but it never is. It gets me down. I know I should just be happy that they told me directly and I had the oppertunity to help, but I guess I want that extra step. Does that sound greedy? Anyone else have similar experiences? Thoughts and suggestions?
I would put less energy the thoughts into wanting to be thanked and hoping they tell "management" as I would just doing your job and enjoying it. We all would love to be thanked for all we do, patted on the back now and then, or our bosses knowing we go out of our way in our jobs, but more often than not that doesn't happen. In this fast paced wourld we live in few people are going to go out of their way to call your boss and tell them how great you are. I think you are putting too much thought into this. You know you do a good job and that is what matters most.
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
44,585 posts, read 81,186,228 times
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When told that they were very helpful, your co-workers may be suggesting that they contact management and tell them (cheating). If your bosses are smart they are aware that this goes on. More important to me would be a lack of complaints from customers.
You'll be ahead in life if you learn to accept that feeling good about yourself comes from within your self. I know that won't get you any raises based on compliments but it may save your sanity! That's worth more than you think.
Pay less attention to the customers and more to your narcissistic boss. You could also just consider that if they keep paying you are doing OK. I also suggest never strive for compliments. It gives the complimenter too much power.
I think at this day and age, one should be thankful that there is no complaints from the customers when people find reasons to complain about EVERYTHING. You did well and that's between you and the customers. Why should it matter if somebody else knows about it?
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