Need computer tech recommendation (transfer, buy, bus)

[penner]

My external hard drive failed and now I'm in need of someone who knows how to transfer data directly from a dead external hard drive to a new external hard drive (if that's even possible). I don't want service from a big chain store...I'd rather find someone local, reliable, and professional. Any suggestions??

[Starglow]

Because you say the drive is external, are you sure the drive itself has failed and not the power supply in the external enclosure?

If the drive is truly dead, it depends on what part of the drive has failed as to whether any data will be recoverable, but it's hard to tell without further more detailed information.

There are software programs that can recover data if the drive is still functional at all, but beyond that you're talking about taking the platters out which would require professional service that would not be cheap.

[penner]

It will power on and I know there’s a connection to my computer (via USB) because when I turn it on, my computer makes the “chime” to indicate the connection was recognized. However, the drive is not listed in “My Computer”.

Just to double check things, I did the following:
1) replaced the USB cord.
2) ensured all cords are secure.
3) I uninstalled and reinstalled using the software CD that came with my device.

Nothing worked.

When I check the device manager, it’s listed under “Universal Serial Bus Controllers”, not “drives”. And there’s a yellow “!” next to it.

In the properties window, it says "This device is not working properly (Code 10)". From what I’ve read, Code 10 typically means the drive has probably failed.

This external hard drive not only contained my C: drive back-up, but a lot of additional files. So now I need to figure out how to securely transfer the data to a new external hard drive. Thus, my need for a good computer technician recommendation! :-)

[Starglow]

What kind of drive enclosure is it besides USB...specific MFG & model #?

[sainth]

It seems that the circuit in your external hard drive (enclosure) was bad. Try to plug it on other computer, if you'll get the same result; you'll need to open the enclosure and get the hard drive. From there, buy a Universal Drive Adapter (about $20.00) and use it to connect your hard drive to any computer. You can now copy your files.

Hope this will help.