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Raleigh, Durham, Chapel Hill, Cary The Triangle Area
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Old 06-19-2013, 07:53 PM
96 posts, read 187,646 times
Reputation: 90


Can I post an avoid? The experience was so unbelievable I had to share. Mods, please edit/delete if prohibited. PM me for contractor name.

With wet spots in the backyard, I made an appointment with one of the first available. *The* first couldn't even take an address (maybe the TV blaring in the background?), so I went with a day later and somebody who actually seemed quite knowledgeable and professional on the phone. He indicated that he'd call me the day before with an exact time and I mentioned it needed to be 8:30a or after, as I had a kid drop-off.

He calls me and leaves a message..."see you at 8a." I call him back and remind him of my availability restriction. He harumphs and says, "tell me when to be there." I split the difference and tell him 8:15a, with the promise/disclaimer that I'll have to really hurry to get there then.

So, this morning I drive home like a maniac and pull in at 8:20a. He takes one look at the backyard and says, “I’m not interested. Thanks for wasting my time.” Excuse me? Apparently he was upset that I didn’t tell him manual digging would be required (ie: no Bobcat access, which he brought). Never even occurred to me to mention, as everyone else who has been out in the past did it without comment (or Bobcat). He walks up the drive, absolutely ranting…"effing Chapel Hill tree huggers" living in a “tick infested gulch” (actually a hardwood ravine, bordering on UNC arboretum land) and that he hoped the tank backed up into the house. Nice guy.

45min of phone calls later, service #2 is lined up for tomorrow. Sheesh!
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Old 06-20-2013, 06:17 AM
1,484 posts, read 4,110,554 times
Reputation: 739
Default worse

I have heard of worse, like scams. Just make sure to be there the whole time to watch them do anything, even pumping.
With the sudden amounts of rain we got, the soil could just be saturated in that area right now.
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Old 06-20-2013, 07:32 AM
Location: At the NC-SC Border
8,163 posts, read 10,687,421 times
Reputation: 6619
Sounds like a jerk. He probably just wanted a premium price for the job without getting his hands dirty. You should have told him go stick your suction hose where the sun doesn't shine...lazy s.o.b
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Old 06-20-2013, 08:07 AM
224 posts, read 426,439 times
Reputation: 64
We used a company that our Realtor recommended and he seemed like a competent guy...you can message me if you want name
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