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Wow I used to go there every Thursday to get their sandwich and hot antipasta. Im quite surprised at the fact people felt they were rude. They were so nice at least to me. Im kind of bummed they closed. I have been so busy with work I hadnt even noticed. Well I hope another Italian Family opens a nice deli.
I can agree that many people in the South do get taken aback by the way we communicate. There has been many times my friends from here said I seemed rude or was acted demanding. Unfortunately unless you have been here for more than half your life or dont associate as much with people from the North you will not lose that "Northern Attitude"