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My usual water bill is about $130-150. Today I opened the new bill and Durham wants $1500.
Now, I'm not one to weasel out of my debts. I haven't even started taking out my Social Security. Greedy, I'm not. But holy Geez, is there some kind of recourse I can get for this?
I did notice a couple weeks ago that a toilet I never used, in a back storage room bathroom I've never been in, was running. Am I going to have to pay $1350 for not noticing this?
Or maybe it is a legitimate insurance claim? It would seem so....
it could be an error, or you may have used all of that water.
I'd be shocked to hear a slow running but continuous toilet used that much water though.
but "error" is your #1 avenue. Just like you, some meter reader could be human. some computer data entering person is human, and could have made an error too.
If there is a leak, I THINK the city will waive the excessive bill IF you show proof you've had it repaired. I'd call and find out what the requirements are.
Another possibility is that there's a leak in the line between the meter and the house. Try shutting off the water where it comes into the house and check the meter. If it's moving that would signal a leak in the pipe to the house (your responsibility). Also, if your house has a crawlspace look in that. If there's water it would signal a leak in the house draining down to the crawl.
My usual water bill is about $130-150. Today I opened the new bill and Durham wants $1500.
Now, I'm not one to weasel out of my debts. I haven't even started taking out my Social Security. Greedy, I'm not. But holy Geez, is there some kind of recourse I can get for this?
I did notice a couple weeks ago that a toilet I never used, in a back storage room bathroom I've never been in, was running. Am I going to have to pay $1350 for not noticing this?
Or maybe it is a legitimate insurance claim? It would seem so....
I would start by challenging it to see if there is issue with meter, leak, or some other abnormality. They should come out and investigate it. Good luck.
This happened to me. Contact OneCall. What you have to do is document the repair and they will refund you 80%. You can just write a letter explaining how it malfunctioned and how you fixed it.
If there is a leak, I THINK the city will waive the excessive bill IF you show proof you've had it repaired. I'd call and find out what the requirements are.
This what the town of Cary did when we had a leak. sure Durham probably has the same policy.
IF you have a leak, it's your responsibility once it leaves the meter. From your lines in the yard to the lines under and inside of your house, you are responsible. I know Aqua will excuse part of a high bill due to a leak, if you show them proof that you had a plumber fix it, or have receipts for repairs you did yourself. You need to figure out if it's a leak or a faulty reading first.
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