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Location: Sodo Sopa at The Villas above Kenny' s House.
2,492 posts, read 3,028,419 times
Reputation: 3911
I've bought the ham on a killer deal and it was good. Was couple months after the new Garner location opened.
I'm sorry your offended by my employee comment but in my experience they have never shown a hint of personality or enthusiasm. I've worked in a few grocers. It's been a while but I'm still able to recognize happy employees and the practice of customer service. Why not just do self check out? Oh and don't forget to have specific coin change should you need a cart or bag to carry home.
It seems I've portrayed myself unfavorably but I promise I'm the first one to make small talk with my cashier or anyone else in line.
Aldi and Lidl are known as hard discounters. The grocery market is similar to the airlines where you have the full fare, midprice and discount airlines.
full fare = AA, Delta, United --> Harris Teeter, Kroger
mid price = Southwest, Jet Blue --> Food Lion, Wal-Mart
discount = Frontier, Allegiant, Spirit --> Aldi, Lidl
HT was very smart about where they placed stores as the population of Wake County exploded post-1980. Since then, they recognized early on that many of their customers were shopping at Costco/Sams/BJ also. HT responded with a strategy that emphasizes items that the big box stores don't carry. And I found that HT store management personnel were more accessible and more willing to solve individual customer problems.
To each his own. The local alternatives to HT for me are Food Lion and Kroger, neither of which I like.
Then do so, Flamenguista. Having a grocery store that you like nextdoor is not a birth right. Nor is anyone likely to spend a couple million dollars to appease a few haters.
Then do so, Flamenguista. Having a grocery store that you like nextdoor is not a birth right. Nor is anyone likely to spend a couple million dollars to appease a few haters.
HT was very smart about where they placed stores as the population of Wake County exploded post-1980. Since then, they recognized early on that many of their customers were shopping at Costco/Sams/BJ also. HT responded with a strategy that emphasizes items that the big box stores don't carry. And I found that HT store management personnel were more accessible and more willing to solve individual customer problems.
To each his own. The local alternatives to HT for me are Food Lion and Kroger, neither of which I like.
I like HT overall, but while I've found their managers and customer service people to come across as helpful, when it comes to things like carrying specific items or getting things back after they've been dropped, they are no more helpful in actually getting it done than any other store, which is to say, not helpful at all and always with the excuse of its some remote decision they have no control over. This is after filling out the little cards that say they will either start carrying the item or they will call and explain why they can't. I've filled out maybe a dozen over the last 10 years and gotten 1 call back and zero items on the store shelves.
I will say I have seen the overall service go up at the store I typically go to at Stone Creek Village, since the Publix opened up across the road. Even the store at Davis and McCrimmon, which I go to less often stepped things up in preparation for Publix. But I've teased the customer service people about having to go to Publix to get something and they haven't carried it at HT.
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