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I am in 27615 and gradually over the last few months until now the mail service has gotten ridiculous. This past two weeks is just something that cannot continue! There have been several days of no mail. Missing important mail. Other peoples mail. I am glad to hear that it is not just me, however who am I supposed to call? I am spending half my day tracking down lost mail. Seriously who can I call?
I submitted an online compliant via the USPS website for mail not being delivered. At least that way there is a paper trail.
Several months back I complained via the website because for a few weeks 2-3 times per week my mailbox lid was left open after depositing my mail. I was working in my yard one Sat when my mail arrived. The mailman asked me if I had filed a complaint. I told him yes and explained why. He apologized and explained he had been on vacation, then was training another person on a different route for a couple of weeks, so I had a substitute mail delivery person. I told him you would think closing the mailbox lid was one of the first things you learn in mail delivery 101 class. He laughed and apologized again. So far the mailbox lid has always been closed since that complaint.
The biggest gripe I have is that they are marking items as delivered in their scanners, and it goes into their system as delivered on time. They are doing this to CoverTheirA__ when companies like Amazon, etc come calling asking why customers are complaining about not getting items. It's 100% fraudulent in my opinion. I wish people would just completely stop using USPS for parcel deliveries.
USPS has been doing Sunday delivery since they got on board with Amazon this year. A Prime delivery is guaranteed 2 day, no matter what day of the week you order. Place your order on Friday, it's SUPPOSED to be delivered on Sunday. The USPS has special routes not just for Amazon Sunday deliveries.
But since Amazon partnered with the USPS customer complaints have gone through the roof. Amazon is giving away a LOT of free months of Prime to unhappy customers who are not getting the 2 day Prime deliveries.
The biggest gripe I have is that they are marking items as delivered in their scanners, and it goes into their system as delivered on time. They are doing this to CoverTheirA__ when companies like Amazon, etc come calling asking why customers are complaining about not getting items. It's 100% fraudulent in my opinion. I wish people would just completely stop using USPS for parcel deliveries.
On our neighborhood's social media site, there are at least 5 people currently complaining that they have not gotten their Amazon Prime delivery yet, although the tracking system is showing them as delivered on Monday. It's now Wednesday.
It's one thing to be late. It's another thing altogether to log these packages as having been delivered - when they most definitely were not.
That's exactly what the carriers are doing to to cover their butts. What's the point in paying for a Prime account if the 2 day shipping becomes 5 day shipping? Never had this issue when FedEx or UPS was handling it. Now that the USPS is taking on Amazon stuff, we hardly ever get a Prime delivery in 2 days. And it's costing Amazon money in the end. Everyone needs to file a complaint and make Amazon give you a refund or free months on your Prime account. Although the latter is counterproductive, getting two free months of late deliveries!
I'm sure at some recent point in time, Amazon had a nice long talk with someone at the USPS about on time deliveries, and the USPS decided to destroy the evidence by marking them as delivered on the 2nd day.
I worked for USPS for 34 years, managing the vehicle fleet. I was always hounded to deliver Express Mail. The Supervisor would tell us to scan the package as delivered as soon as it came into our building. I refused. It probably is still done that way in places.
Postal management really does not care about providing great service. They are too busy putting out fires and vindictively harassing carriers, which further slows the whole process down. Can't wait until they sell off this dinosaur...
I had that with an Amazon Prime delivery last week. It was about 6pm and it hasn't been delivered yet and I got a text message saying incorrect address and then immediately one saying parcel delivered. It was delivered 4 days later!! Address wasn't correct. So obviously they are doing just as you say. Scanning and adding a message so their targets are met
Going to be spending some time on the phone tomorrow with Amazon and the local USPS office. Really tired of failed deliveries, that show as "delivered" in their tracking. Happens over 50% of the time now.
I had that with an Amazon Prime delivery last week. It was about 6pm and it hasn't been delivered yet and I got a text message saying incorrect address and then immediately one saying parcel delivered. It was delivered 4 days later!! Address wasn't correct. So obviously they are doing just as you say. Scanning and adding a message so their targets are met
This is EXACTLY what happened to me with a Sunday prime delivery - "address incorrect" and also as a bonus "business closed" (um, it was my house) - there was zero attempt at delivery. I was so frustrated. There's a way to avoid Sunday delivery - I think you can change it in settings. But of course that means waiting an extra day (better than the extra week resulting from lying employees).
I currently have a carrier who leaves us feeling like we are starring in a mail sitcom - I get mail for completely incorrect addresses, my mail goes to neighbors, and she complains about the packages. I'm trying to be kind and not tell her that I too would prefer that she didn't deliver my Amazon packages.
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