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Are you actually dealing directly with the Lowes' store?
Or only with Lowes Installations?
If the latter, I would get into the store where I did business and talk to the store manager in person and lay it all out.
Lowes' Installations is who you were handed off to, right?
The manager wants people to be satisfied with their interaction.
If you are dealing directly with the store management already, well... dang.
Quote:
Originally Posted by Sal_M
^^^ Agree 100%. If you are dealing with the manager I am shocked they have not offered some sort of concession for your inconvenience. I have never used Lowes or HD for a reno but I have used them for carpet and a Garage door opener/installation. With the garage door opener, the first 2 were defective and the manager upgraded me for free to a better brand and model. We had an issue with the opener a few months later and the store paid for the installer to come even though it really was not covered issue.
Years ago, and things change, but I would handle it the same way today....
I bought kitchen cabinets at Lowes.
I was going to install them over Labor Day weekend.
Delivery people called and said they could deliver Friday.
I asked for a morning delivery slot if possible.
Wednesday and Thursday evenings, I tore out the old cabinetry and did prep work.
Friday morning came and went. Lunch time came and went.
I called Delivery and asked when to expect my stuff.
"You insisted on a morning delivery and we couldn't deliver."
"So, my cabinets will be delivered this afternoon?"
"You aren't on the schedule for today."
"When will they be delivered?"
"We don't have you on the schedule."
Now I was getting cranky.....
"So, since you couldn't deliver this morning, you just keep my $3800 and I never get my cabinets?
No reply. No effort to reply.
So, like George Thorogood's One Bourbon, One Scotch, and One Beer, "Out the door I went."
Went to the store where I bought and paid.
Got the manager.
Told him my tale of woe, that Delivery said I forfeit my money over nothing.
He said, "Let me look into this. I will give you a call."
I went home.
Never got a call from him, as I recall.
But, I hardly got into the house when a very humble person from Delivery called:
"Will you be around Saturday morning for delivery of your cabinets?
Me: "What time?"
"How about 8:00?"
"Sure."
They guys were prompt, quick, and quiet.
I asked if they had a full Saturday schedule on the holiday weekend.
"Nope. We never work Saturdays."
I have always felt like the store manager read the riot act....
Additionally, as I type this, BOTH vanities that Lowe’s delivered were damaged.
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I read thats what you said,the items were damaged upon arrival.
ANYway,it sounds like a complex job like yours ,you should find a competent local general contractor not LOWE employee ,
A general contractor who owns his business will be able to work with you better than just a salaried man of a large corporation.
Additionally, as I type this, BOTH vanities that Lowe’s delivered were damaged.
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I read thats what you said,the items were damaged upon arrival.
ANYway,it sounds like a complex job like yours ,you should find a competent local general contractor not LOWE employee ,
A general contractor who owns his business will be able to work with you better than just a salaried man of a large corporation.
Actually, inept and dishonest and struggling GCs are worse than Lowes, and there are a great many of them.
I think he can get Lowes to do him right, but it will take tenacity.
Have not read all the responses… but had this issue with a kitchen counter purchased from Lowes many years ago. Lowes was zero help. However, I worked it out with the installer. He squeezed me in off schedule when he was on my side of town for another project.
If I wanted a temp setup, and I didn't have the tools or skills to get into the plumbing....
A small table, a pitcher and basin set, and live like my great-grandparents for a week or two.
Yeah, it sucks, but it would put water in the bathrooms for washing up.
The installer confirmed inventory, and went ot get replacements
Lowes did not provide the replacements, so the installer (they hired) had to go to next job
Now they are telling us next availability to install is June 7
Meanwhile we have no sinks in bathrooms, only the kitchen sink for two weeks
They refuse to do anthying because their installer is booked, and they are not wiling to hire another
A whole lot of other issues detailed below.
What would you do? We are stuck in our house, no sinks in the bathroom. No resolution. They told us that if we reported to the state attorney general that they would end all discussions, and we'd be SOL, so I haven't done that.
Sorry to hear of your situation...I learned my lesson dealing with big box stores many years ago contracting through Sears. Sears took care of me but I vowed never again after my experience. In your case I would have walked when the alarm bells sounded about "extra fees" and high pressure sales approach by the manager to close the deal....that would never fly with me. As Judge Judy always says...get everything documented in writing in the contract because that's all that matters when a dispute arises. At this point in your case I would escalate to Lowe's corporate for assistance. They don't like bad publicity and will hopefully make things right. I will tell you that damaged cabinetry is common in the industry...my friend installed a new kitchen and some of the cabinets arrived damaged but he worked out a deal with the supplier, which wasn't Lowe's or Home Depot. Good luck...!!
Just saying, if you think they're doing their best to get this finished best they can.... I've certainly roughed it way worse than having to brush my teeth in the kitchen for a couple weeks.
Just saying, if you think they're doing their best to get this finished best they can.... I've certainly roughed it way worse than having to brush my teeth in the kitchen for a couple weeks.
We are making the best of the situation, and realize it could be worse.
Thanks for all the replies. I won't comment too much more on this thread until it is resolved. We've had a calm and factual discussion with the store manager. As suggested above, it was more reassuring than dealing with the projects call center.
Fingers crossed, and I do know it will be nice when it's over. Other people in the world have bigger problems, we are keeping perspective.
We are making the best of the situation, and realize it could be worse.
Thanks for all the replies. I won't comment too much more on this thread until it is resolved. We've had a calm and factual discussion with the store manager. As suggested above, it was more reassuring than dealing with the projects call center.
Fingers crossed, and I do know it will be nice when it's over. Other people in the world have bigger problems, we are keeping perspective.
Hope you get an agreeable and quick resolution!
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