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Old 12-15-2008, 11:44 AM
 
212 posts, read 962,455 times
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This is the first time I've had a Hard Drive crash on me and the drive had a lot of photos over the years on it. The HD just tries to boot and makes a clanking noise. I tired to connecting it to 2 PCs same result so an uneducated guess tells me issues with the head. Can someone point me in the right direction ?
looking for reasonably priced and reputable company

Thanks
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Old 12-15-2008, 11:53 AM
 
Location: Cary
521 posts, read 1,480,525 times
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There's one possible solution you may want to try before sending it off to the pros -- placing your hard drive in the freezer overnight, then reattaching it and trying to boot. I know that sounds a little kooky, but lots of folks have used this technique successfully when the read head of the HD gets stuck to the platters. The freezing causes the parts to "shrink", thus unsticking the read head. Here's a random Google result that gives a bit more detail.

Good luck!
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Old 12-15-2008, 12:58 PM
 
52 posts, read 189,870 times
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What BurntHombre said, but it is a huge YMMV. Otherwise, plan on spending quite a bit (a few hundred) for the recovery. I tied it a few times on non-critical drives that failed (I've had 4 die in the past 5 years), but I could never get them to work.
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Old 12-15-2008, 01:04 PM
 
50 posts, read 174,242 times
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I used ontrack data recovery about a year ago (via internet - sent to DC suburbs for repair). It wasn't cheap at all, but it was worth it to get back all of my information. I think the turn around time was only two days. It sure made me think twice about backing up the computer.
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Old 12-15-2008, 02:47 PM
 
52 posts, read 189,870 times
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Sorry, meant to say...

Quote:
Originally Posted by Fuquay Caniac View Post
What BurntHombre said, but it is a huge YMMV. Otherwise, plan on spending quite a bit (a few hundred) for the recovery. I tied the freezer trick a few times on non-critical drives that failed (I've had 4 die in the past 5 years), but I could never get them to work.
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Old 12-15-2008, 03:39 PM
 
Location: Cary
272 posts, read 842,420 times
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I've successfully used the frozen drive often and with a high degree of success. This works well if you are prepared in advance, freeze without moisture, use no plastic in the freezer, are all set to reattach the drive quickly, ready with the transfer device to go the minute you remove/reinstall the drive, and read about this on the internet first.

You could also use PC Warehouse in Cary (off Maynard) if you want a local repair site. Good Luck!
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Old 12-17-2008, 09:42 AM
 
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I may try the Freezer Trick. Worth a shot vs paying $600

4Alark did you place the HD in a zip lock bag?
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Old 12-17-2008, 09:47 AM
 
Location: Arden, NC
535 posts, read 1,615,503 times
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I've used OnTrack before, they're good. I used the freezer trick once. I put it in a ziplock freezer bag and left it in there for a good 24 hours. It ran 30 minutes before locking up, which was enough to get the important things off of there.
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Old 12-17-2008, 10:54 AM
 
212 posts, read 962,455 times
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Quote:
Originally Posted by castufari View Post
I've used OnTrack before, they're good. I used the freezer trick once. I put it in a ziplock freezer bag and left it in there for a good 24 hours. It ran 30 minutes before locking up, which was enough to get the important things off of there.
That;s all I want is the ability to get the valued photos off the drive then ill trash can it

PS: Will be the last Western Digital HD I buy. Crashed under 2 years. Was an external that did not use daily and was supposed to be our back up files drive
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Old 12-17-2008, 04:42 PM
 
Location: Chapel Hill, NC
1,105 posts, read 2,542,677 times
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Don't be surprised if you need to pay more than $1000; I paid $1,200 in 2001. DriveSavers is the best out there. (Now I have multiple, frequent backups. )

(Also, freezer trick didn't work for me when I tried it a few weeks ago.)
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