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" When a floor agent or open house agent has initial contact with a new prospect, agent is to ask " Are you currently working with a real estate agent?" If prospect is an active prospect or seller of another agent of the same Brokerage, the agent is to act appropriately and contact that other agent."
QUESTION....How would you feel and what would you do if you found out the Floor agent or open house agent never contacted you about having contact with your prospect or seller and took on that prospect/seller as their own.
Both agents are from the same Brokerage.
I know there are a lot of variables to this question and the statement from the Policy & Procedures manual, so I am looking for your answers to the question as asked....
in general, I assume throughout the US we are required to ask the question. I don't really feel like looking up the COE right now, but I do know it includes something like "shall not interfere in the exclusive relationship of another agent".
Now, your company has a policy that, even if the caller and the other agent in your company HAVEN'T signed said exclusive agreement, they are to be treated as the client of the other agent. That seems fair to me ... for example, I have clients that call my office line, or my broker's line. And on the broker's line, they might just start gabbing with an agent, thinking "we all work together". Heck, I've got clients that think every single listing with my brokerage is "my listing"
as to this, since it sounds like you've been the victim ...
Quote:
QUESTION....How would you feel and what would you do if you found out the Floor agent or open house agent never contacted you about having contact with your prospect or seller and took on that prospect/seller as their own.
I'd go straight to the BIC and tell them, and 100% expect the 2nd agent to bow out. pretty simple, isn't it?
UNLESS, the BIC contacts the prospect and the prospect says "yes, I was working with Positive2, but when Agent2 asked, I told them I really didn't like Positive2 and wanted a different agent."
Still, it's then incumbent upon the BIC to ask the prospect why, and then to sit down with both agents and discuss the situation.
Sometimes these moments help one learn what sort of people one is working with; what sort of company one is associated with; whether it is time to move on.
Sometimes these moments help one learn what sort of people one is working with; what sort of company one is associated with; whether it is time to move on.
#1....focus on listings, not on buyers calling in.
#2....it happens....no way to prove what was said and done....I can't tell you how many times buyers tell me they are not represented and they've signed a buyer's rep...or they haven't but have spent significant time with another agent. Sometimes I think they know and sometimes they don't.
#3....our company mantra is my listing, my leads, your listing, your leads....can't say that is always 100% followed, but we try to live it.
#4....can you put your number on your signs and listing info, so they call you and not the brokerage main number.
This is something to think about as we move forward....Early on I was a little leary about using the brokerage assigned email and phone....I thought if I ever leave or they go out of business I don't want all my marketing efforts wasted. I've left and they're gone.
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