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Some agents keep “office hours” but I certainly would get ahold of my client in the event of an offer as long as it wasn’t past 8-9pm - but everyone runs their business differently.
if the offer was received when the "call me" text went out, that's not good. Period. Even if something came up, another text "actually had an emergency, can't talk, we're getting an offer, will call in the morning"
However, the mom is NOT the party being represented. If you're hearing this directly from the daughter, OK. Otherwise, it's 3rd hand, and each person you're referring to as "she" - and it's unclear which she it is.
Also, it appears that by the time you posted the topic, the principal (daughter) and her agent had been in contact.
But YES - at the end of the day under normal circumstances, receiving an offer and not communicating it's existence and contents until 15 hours later is not generally acceptable.
And YES, folks 45+ might be very surprised how much real estate occurs by text vs phone
and yes, if you call your agent, leave a message, and they choose to text you instead (without a "can't talk right now but here's my thoughts") then that's not right.
It is our job to communicate with clients in the manner they choose/prefer. If someone told me they wanted a nightly phone call at 8 pm, or they were across the world, then it's my and their decision to see if that works for both of us.
So I use text and email a lot. It gives me a documentation trail which I have had to go back and use more than once.
So I use text for "small" communications like setting up showings, fast communication back and forth and yes, to let my clients know of an offer. I generally send the offer via email and text them to let them know the offer is in their email inbox. Then I ask to set up a time to talk or meet in person to go over the offer. So I don't think it is weird that she texted to let her know about the offer.
if the offer was received when the "call me" text went out, that's not good. Period. Even if something came up, another text "actually had an emergency, can't talk, we're getting an offer, will call in the morning"
However, the mom is NOT the party being represented. If you're hearing this directly from the daughter, OK. Otherwise, it's 3rd hand, and each person you're referring to as "she" - and it's unclear which she it is.
Also, it appears that by the time you posted the topic, the principal (daughter) and her agent had been in contact.
But YES - at the end of the day under normal circumstances, receiving an offer and not communicating it's existence and contents until 15 hours later is not generally acceptable.
And YES, folks 45+ might be very surprised how much real estate occurs by text vs phone
To reply to your questions, i did hear it from the seller as well as her mom. Initially the seller was annoyed when she spoke to her mom on the phone (speaker) while I was at the house visiting. Then her mom spoke to me the next day and her daughter had softened that position because the broker called her in the morning. That was the nexus of our question regarding the % of texting in the business.
As I said, if I were a broker, I would text at the request of a client for sure, but other than a courtesy notification of a showing, or a head count of an open house, I can't imagine extending an offer via texting or a please call me with nothing additional. I worked in Wall Street and we were paid very well by high net worth clients and we literally did back flips including on Christmas day if required, often sacrificing what we had planned because they called and needed, something done for them. When I say this, it could even be like sending flowers to someone or getting a gift for someone. It was the ultimate personalized service but we got paid well for it. That is why I asked, because I am not too old to learn how things are done today.
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