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I am working with this agent to sell my house. She is decent in marketing and has good zillow reviews (which is why I hired her). But for some reason, I feel she is distracted and not paying attention. She has assigned her assistant to deal with us and the assistant is not available over the weekends. Once we had a showing over the weekend and we tried to reach out to the agent because of some urgent issue but the agent neither picked up nor called back. The assistant does not work on weekends too and is not willing to share her cell number. Only emails and calls to her office number during normal business hours.
I don't believe the agent even remembers how our house looks like. She never suggested what we should do to improve the sell-ability of this house. Just plain marketing and waiting for a buyer. Based on initial few feedbacks, we ourselves did some updates to this house which I believe should have been done even before this house went in the market. The 'for sale' sign outside our house was put after 20 days of going live. Moreover, this agent has not sold any houses in our neighborhood which I only recently realized.
Our house is not professionally staged and the agent says she does not help with staging. She did refer us to one of her contacts for staging but her contact just moved some furniture around, charged us and left.
We are first time sellers and don't know if this is 'normal' agent behavior. We feel we are handling all the work ourselves and all this agent did was getting us listed on various mls sites. Wondering if this is the most interaction we should expect from our agent? Don't want to get to the lengths of changing her with another one, in case we are expecting too much out of a selling agent
She doesn't seem too interested in you or your property. I would suggest to find an agent who has sold homes in your area as they may be more in tuned with your area.
Presumably you have a contract. You would need your agent's agreement to cancel. If the agent works for a brokerage you may need to approach the broker.
I would have expected some commentary/ advice about the property before signing the listing contract.
I am working with this agent to sell my house. She is decent in marketing and has good zillow reviews (which is why I hired her). But for some reason, I feel she is distracted and not paying attention. She has assigned her assistant to deal with us and the assistant is not available over the weekends. Once we had a showing over the weekend and we tried to reach out to the agent because of some urgent issue but the agent neither picked up nor called back. The assistant does not work on weekends too and is not willing to share her cell number. Only emails and calls to her office number during normal business hours.
I don't believe the agent even remembers how our house looks like. She never suggested what we should do to improve the sell-ability of this house. Just plain marketing and waiting for a buyer. Based on initial few feedbacks, we ourselves did some updates to this house which I believe should have been done even before this house went in the market. The 'for sale' sign outside our house was put after 20 days of going live. Moreover, this agent has not sold any houses in our neighborhood which I only recently realized.
Our house is not professionally staged and the agent says she does not help with staging. She did refer us to one of her contacts for staging but her contact just moved some furniture around, charged us and left.
We are first time sellers and don't know if this is 'normal' agent behavior. We feel we are handling all the work ourselves and all this agent did was getting us listed on various mls sites. Wondering if this is the most interaction we should expect from our agent? Don't want to get to the lengths of changing her with another one, in case we are expecting too much out of a selling agent
It sounds like maybe you hired a team? I know some of the KW teams here don't work weekends, but I'm not sure if clients realize what that means for them in real estate.
Good question. The only things we can think of are whether this new agent has sold in our neighborhood and his/her reviews. But honestly, we would rather go with a new one than being stuck with an uninterested agent. At least with a new one, we have a chance that the agent will be more involved and communicative
Quote:
Originally Posted by MikeJaquish
How would you select a new agent and assure a better fit?
Yes, we have a contract with her for 6 months. The contract does not say how to break it. Need to figure this out as well
Quote:
Originally Posted by rational1
Presumably you have a contract. You would need your agent's agreement to cancel. If the agent works for a brokerage you may need to approach the broker.
I would have expected some commentary/ advice about the property before signing the listing contract.
We hired an agent who keeps a team to help her. Honestly, we don't expect anybody to work on weekend. But we do expect that the agent is reachable in case the buyers coming in for showings on weekends and cannot open the key box to get into the house
Quote:
Originally Posted by Silverfall
It sounds like maybe you hired a team? I know some of the KW teams here don't work weekends, but I'm not sure if clients realize what that means for them in real estate.
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