LLs what time of day do you call or text your Tenants? (tenant, grace period)
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For non emergency scenarios? What time do your tenants contact you?
My thought is 8am-9pm would be ok. My LL calls and texts as early as 7:15 and as late as 10:50. Even when there have been urgent issues on my end, I haven't bothered him after business hours.
I try to keep all contacts in business hours unless it's an emergency (and hope that our tenants do also!) I see no reason to call or text a tenant after 5 or 6 p.m. because I'm not in the office after that time anyway. Or I might email on a weekend if I have been really backed up and I'm just trying to tie up a loose end, and let them know to email back at their convenience.
Texting as early as 7:15 I wouldn't have a problem with because (a) my phone doesn't live in my bedroom so it wouldn't disturb me until I pick it up and (b) he might be trying not to call you at work thinking your employer might have a problem with personal calls. But 10:50 at night short of an emergency situation involving plumbing is beyond the pale. I'd say 8 p.m. is the latest.
Yes, it's an individual that owns about 30 properties.
He know's it's my cell phone and he's well aware he's woken me up before. I have a college age son that's out of state, so I always keep it on in case of emergency. The calls and texts seems to be getting later and earlier.
We had all our toilets overflow on a Sat night one time (idiot tenant was flushing baby wipes and clogged main line) and I cleaned up and waited until the next morning. Another tenant called telling him it was an emergency, and he said wait until morning and was angry to be called--around 10:30-11:00.
I was in the hospital last week, and have to undergo minor surgery next week, and I just want to be left alone. He asked me to meetup at a restaurant and was annoyed I mailed my rent. Then he sent the late night text bugging me since he didn't receive it yet. It's not late yet, and I'm not counting the grace period. It was mailed. I was told not to cend it certified. Sigh.
Thank you for the responses. I know I need to stop letting him get to me, but he's so intrusive, and I'm sick of it.
I personally don't call my tenants for non-emergencies before 9:00 AM and most of the time not before 10:00, because I don't like to wake people up, and not after 6:00 PM, and make notes if they request specific hours (for example I have a few tenants who work nights who have asked that I always call after 2:00 PM). I'm only in the office from 8:30 to 5:00 M-F, so 99% of my non emergency calls take place during those hours anyway, with the remainder being an occasional weekend call if I'm in the office working anyway. On the other hand, my boss does most of his office work in the evening after I go home, so he calls the tenants anytime up until about 8:00 PM.
I actually prefer to communicate with tenants by email whenever possible for non-emergencies, so there is a written communication trail, and so that both parties can answer at their own convenience, but some of our tenants don't check their email often enough for that to be feasible.
I consider texting to be more like email. I wouldn't have a problem texting someone outside of the above hours if I needed to for some reason. I rarely communicate with my tenants via text, though, as I'm in the office all day, and the office phones don't have text capabilty, so I just email or call.
Most of our tenants do about the same as I've said above. They either call the office during business hours when they know I'll be in, or else they email. Sometimes they call up super early before work and leave a voice mail, but they do it knowing it is an office, and they fully intend to just leave a voice mail in the first place.
I figured that what you and Kona posted was the norm.
Quote:
Originally Posted by Lacerta
I personally don't call my tenants for non-emergencies before 9:00 AM and most of the time not before 10:00, because I don't like to wake people up, and not after 6:00 PM, and make notes if they request specific hours (for example I have a few tenants who work nights who have asked that I always call after 2:00 PM). I'm only in the office from 8:30 to 5:00 M-F, so 99% of my non emergency calls take place during those hours anyway, with the remainder being an occasional weekend call if I'm in the office working anyway. On the other hand, my boss does most of his office work in the evening after I go home, so he calls the tenants anytime up until about 8:00 PM.
I actually prefer to communicate with tenants by email whenever possible for non-emergencies, so there is a written communication trail, and so that both parties can answer at their own convenience, but some of our tenants don't check their email often enough for that to be feasible.
I consider texting to be more like email. I wouldn't have a problem texting someone outside of the above hours if I needed to for some reason. I rarely communicate with my tenants via text, though, as I'm in the office all day, and the office phones don't have text capabilty, so I just email or call.
Most of our tenants do about the same as I've said above. They either call the office during business hours when they know I'll be in, or else they email. Sometimes they call up super early before work and leave a voice mail, but they do it knowing it is an office, and they fully intend to just leave a voice mail in the first place.
Yes, it's an individual that owns about 30 properties.
He know's it's my cell phone and he's well aware he's woken me up before. I have a college age son that's out of state, so I always keep it on in case of emergency. The calls and texts seems to be getting later and earlier.
We had all our toilets overflow on a Sat night one time (idiot tenant was flushing baby wipes and clogged main line) and I cleaned up and waited until the next morning. Another tenant called telling him it was an emergency, and he said wait until morning and was angry to be called--around 10:30-11:00.
I was in the hospital last week, and have to undergo minor surgery next week, and I just want to be left alone. He asked me to meetup at a restaurant and was annoyed I mailed my rent. Then he sent the late night text bugging me since he didn't receive it yet. It's not late yet, and I'm not counting the grace period. It was mailed. I was told not to cend it certified. Sigh.
Thank you for the responses. I know I need to stop letting him get to me, but he's so intrusive, and I'm sick of it.
This is ridiculous I think I'd send one of those certified letters he loves and tell him to stop contacting you between 7 p.m. and 8 a.m. unless it is a dire emergency. (LL's generally do not have dire emergencies requiring calls to tenants- tenants do).
Meanwhile I think I'd find another place to live. This guy is creeping me out totally with the "meet me at a restaurant - don't mail your rent".
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