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But what was your question? Was it "why can't I have a brand new one today?"
In that case, the answer is going to be no when the water heater is easily repairable. Parts and repairmen are not available the second a tenant snaps their fingers. Everyone has to wait for repairs and so do you.
The onsite property manager is not the one deciding whether or not you get a brand new water heater and very often the onsite property manager is not qualified to do much of anything. That is not where you go to get the definitive answer. They will tell you whatever is easy that will shut you up.
Since you pay "so much" to live there, put in your proper written notice at the end of your lease and move to a better managed place, or maybe a less expensive place. Then you will be happier. There is no point is staying where you are miserable when there are plenty of other options available.
Apartment hunting is frustrating and a hassle. So is moving. Presumably, to an extent, so is turning over and re-renting a unit.
From OP's comment, I got the idea that she decided to pony up for a better rental, when she could have rented cheaper places. Even the cheapest crappiest places I rented had hot water, and if there was a major issue like the water, the LL took care of it extremely quickly. It's frustrating when you decide to pay more and deal with the same, or worse, problems with the dwelling that you had when you rented a dumpy apartment. BTDT.
If the hot water went out at my house, it wouldn't be out for weeks at a time, and I don't think the landlord would deal with it for weeks at a time either at his house.
Unfortunately, to your point, OP's only recourse is to move, and given that she's gone all that time without hot water, I doubt she'd have any issues breaking the lease.
I disagree with the "suck it up" attitude. The Phoenix metropolitan is overbuilt with apartments. Nobody has to "suck it up" when there is so much competition.
I didn't say suck it up. I said to tread lightly.
She's already waging war on the downstairs tenants by playing loud music with the windows open. Given the ease of evicting tenants in landlord-friendly AZ, treading lightly is advice I stand by.
........If the hot water went out at my house, it wouldn't be out for weeks at a time, and I don't think the landlord would deal with it for weeks at a time either at his house. ........
Possibly, since this is an apartment complex, there is one water heating system that services every unit. Those are huge boilers and, yes, if they need repairs, parts might have to be ordered and specialist repair persons must be scheduled. It's not the same as fixing a water heater in your personal home.
I just replaced a water heater in a house (rental) and it took 4 days, with everyone working as fast as they could get it done. And that was just a standard gas water heater that the HVAC company had in stock. It can take time to get repairs done.
I've also had my personal air conditioner go out and it took nearly two weeks to get it fixed. It takes just as long to get my own systems replaced as it takes to get a tenant's systems replaced.
So it is very possible that that is how long it takes to get it done. It's also possible that management is not getting things done with any urgency. In that case, if the OP isn't happy, there are plenty of other places to live.
Possibly, since this is an apartment complex, there is one water heating system that services every unit. Those are huge boilers and, yes, if they need repairs, parts might have to be ordered and specialist repair persons must be scheduled. It's not the same as fixing a water heater in your personal home.
I just replaced a water heater in a house (rental) and it took 4 days, with everyone working as fast as they could get it done. And that was just a standard gas water heater that the HVAC company had in stock. It can take time to get repairs done.
I've also had my personal air conditioner go out and it took nearly two weeks to get it fixed. It takes just as long to get my own systems replaced as it takes to get a tenant's systems replaced.
So it is very possible that that is how long it takes to get it done. It's also possible that management is not getting things done with any urgency. In that case, if the OP isn't happy, there are plenty of other places to live.
No, it's more akin to fixing the water heater in a Hotel or Hospital. They wouldn't take weeks to get that fixed either. Unless one is in Timbuktu or Antarctica, there are commercial supply houses that typically have the parts. I did live in an apartment with a very old building wide heater. It did go out and it was fixed in two or three days. While it might not be the guy that advertises HVAC in the church bulletin, it isn't as if the systems are rare or unique... Many commercial buildings have one.
To hear the OP describe it "It was out, then on for a week, now its out again, it will be a week." Which is to say that it sounds like it's been at least 10 days, if not two or three weeks. If the Landlord owned a hotel and saw his revenue cancelling their reservations or leaving, he'd have it fixed a lot quicker.
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