Quote:
Originally Posted by hertfordshire
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What I mean, is that you get more fake reviews from Google, Yelp, etc. than from the BBB. Because every complaint is investigated by the BBB before posting them.
Also the BBB gives you the chance to correct any problem with your business and the customer posting a bad review.
For example, if you have a customer complaining about your Lease Agreement or maybe about refunding a deposit, the BBB contact you first, they send you a letter, you have the chance to respond, and eventually correct the issue with your customer.
With Google, anyone can post a bad review, and is not investigated by Google if this is a fake review. They don't care. They don't care if this customer is genuine. Also there is not way to correct any issue with your customer.
So if you have any issues with a business, take a look at the BBB first.
Business owner here, by the way.