Hi
I'm hoping someone can help me out with an issue I have regarding a 401k plan. I'm a bit of an idiot leaving things so late but nothing ventured, nothing gained.
I was employed in USA by Nortel Networks from mid-2000 to mid 2002 when I was made redundant and then moved back to the UK (UK National). I took out a 401k plan with Metlife which was entitled Nortel Networks Long Term Investment Plan. Nortel subsequently went Chapter 11 in 2009 I think. I'm doing a round-up of all my pensions as I'm hoping to retire in 6-7 years and belatedly remembered this 401k plan. I've already submitted a request to the PGBC to see if I have any retirement benefits following the Pension fund being taken over by them.
I have my original login details to the plan online but it no longer works and just directs me the 'normal' metlife login page which I can't get to work (not even sure if the password is correct, it was 12 years ago!). I can't reset the password as I no longer have the email address and of course I no longer have my USA home address.
I phoned the metlife helpline and a nice lady there couldn't find any reference to a 401k in either my name or my SSN. She then transferred me to another associated company they have (can't remember name
) who also struck out.
Now I'm a bit stuck, all the email addresses on their website require a Plan ID/Account number etc. and I've searched everywhere and I don't seem to have anything like that. I can't seem to find a generic email address I can use. The helpline can't seem to find me with my SSN. I've got loads of quarterly statements but they were generated by Nortel and don't include the Account number. I've got the vast majority of my payslips from those years and they definitely show contributions to a 401k plan (just not which one).
Can anyone suggest a route for me to proceed, an email address would be ideal.....
Is it possible the PGBC acquired all the 401k's (I didn't think that was allowed)?
Sorry for long email, hoping someone can assist
Thanks in advance