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For the past six months, I have been shopping for a laptop to supplement my desktop and my Surface.
I go into a certain large electronics big box. I am looking for help. I stand there for 10 minutes and can get no one to answer any of my questions. I have gone through this at three locations throughout the US.
So I adopted a new strategy. I bring my 19 yo nephew with me. Within 30 seconds, we have not one but two people ready to answer my questions.
Does anyone else experience this when shopping for technology?
For the past six months, I have been shopping for a laptop to supplement my desktop and my Surface.
I go into a certain large electronics big box. I am looking for help. I stand there for 10 minutes and can get no one to answer any of my questions. I have gone through this at three locations throughout the US.
So I adopted a new strategy. I bring my 19 yo nephew with me. Within 30 seconds, we have not one but two people ready to answer my questions.
Does anyone else experience this when shopping for technology?
Wow. Maybe you should take your business elsewhere. Sounds like that company isn't interested in making money. Clever strategy, though. I take it the salespeople in that dept. are all young?
Yes and when I can grab one of them they assume I must be a total idiot about anything to do with computer technology, which really aggravates me. As I told the last guy who was snotty to me -- I was on a Mac and using email BEFORE HE WAS EVEN BORN, so . . . show some respect.
If I take my 30 y/o son with me, everyone is friendly. They talk the same language, bump hands, etc.
I have given up. I was on Macs in 1986 at my office and in my home, on crude dial up internet in 1992, b/f Google was invented. But to these young hipsters, I am just another momma who probably doesn't know a gigabyte from a USB, lololol.
For the past six months, I have been shopping for a laptop to supplement my desktop and my Surface.
I go into a certain large electronics big box. I am looking for help. I stand there for 10 minutes and can get no one to answer any of my questions. I have gone through this at three locations throughout the US.
So I adopted a new strategy. I bring my 19 yo nephew with me. Within 30 seconds, we have not one but two people ready to answer my questions.
Does anyone else experience this when shopping for technology?
I've never had a problem at Best Buy. In fact, I often have 2 or 3 geeks asking whether I need assistance. But then again, I shop in Baltimore County. Maybe it's regional.
You're assuming you're going to get correct answers to your questions from a retail store. In most cases these people have very little training or experience, commensurate with their wages. Do most of your research on line, then look at the item in the store, to see if you like the look, touch of the screen etc. Then buy from who you prefer.
I buy directly from Apple. But there are still times I need something from a local store. If I am not in a hurry, I order what I need, so it is doubly aggravating to get ignored when I do walk inside a bricks and mortar electronics store.
I've never had a problem at Best Buy. In fact, I often have 2 or 3 geeks asking whether I need assistance. But then again, I shop in Baltimore County. Maybe it's regional.
That is where I was shopping - Best Buy . I experienced this in NE Ohio, Tucson, and last week in Chicago.
I can honestly say that Apple was even worse. I stood in the middle of their Tucson store trying to get the attention of anyone who could answer a couple of questions. Finally, someone came over and the first words were "Gotta appointment?". Jeez, how was I supposed to know that I needed an appointment to ask a question. How inconsiderate of me. I did little better in Chicago.
Fry's in Phoenix was a lot better as I was able to ask the guy a few questions and got good answers.
I've shopped at least 5 or 6 times at Best Buy the past two years, for myself and gifts.
I have had no problem at all with being ignored, service has always been excellent, and this is at two different stores.
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