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Old 02-29-2012, 09:52 AM
 
Location: San Antonio
2,818 posts, read 3,204,040 times
Reputation: 1249

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I noticed that in the past home depot had no customer service skills. You could walk by an employee and they would not even bother asking if you need help.
But now i noticed that when i went in there for the first time in month they ask if i needed help. Then they would say " it is on aisle 13 right hand side" (there are hundreds of items on that side)

Lowes has customers figured out. they always asked me if i needed help, and when i asked for something they actually take me to the item i am looking for. this is something that happens most of the time.

what has been your experiences with these 2 tool stores?
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Old 02-29-2012, 09:57 AM
 
Location: New Braunfels, TX
6,982 posts, read 10,733,758 times
Reputation: 7670
I find Lowe's to have a better selection of quality merchandise. HD may be cheaper, but usually the product seems to be as well. HD offers nothing in the way of Schedule 80 PVC piping, Lowe's does.

Several years ago, I went to buy a belt sander w/side disc. HD had 'em in stock, but NOT the replacement sanding discs - said I could buy them elsewhere. I agreed - and bought the sander elsewhere, as well!
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Old 02-29-2012, 10:05 AM
 
4,304 posts, read 9,047,406 times
Reputation: 1854
My experience has varied more by store location than by actual retailer.

e.g. HD in Alamo Heights - very service oriented, helpful. We joke that they offer you a glass of wine when you walk in...

HD on Fair Ave on the South Side, when I'm in my work clothes (as in home repair work, and I'm hispanic), I've gotten treated like a thief when I tried to return something WITH the receipt and rarely have received help. When I've gone in with my white husband and dressed well, I've gotten treated better tho service was still lousy.

newer HD on SE Military - somewhere in the middle. Staff didn't know where anything was, but generally they try to be helpful and courteous.

Lowes on Goliad, which went in soon after the HD in the same area - great service, very helpful and knowledgeable staff. I don't go there much anymore so I'm not sure if it's as good as it was when they first opened.

Lowes at I-10/Callaghan, so-so service.

Item wise, it just varies by what I'm looking for. HD is closest so I tend to go there more often if I just need one little thing, but if it's a bigger item I'll check out both and the result has varied.
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Old 02-29-2012, 10:06 AM
 
568 posts, read 908,750 times
Reputation: 1258
Where I live, you cant find a helper at the Lowe's. BUT at Home Depot they were ready and willing so I bought all my new kitchen applicances from Home Depot. Lowe's on the left and Home Depot on the right...turning right.
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Old 02-29-2012, 10:45 AM
 
169 posts, read 273,173 times
Reputation: 259
It seems like every time we've purchased some kind of fixture or item with lots of pieces from Lowe's, I've opened the box to discover that it had been opened before and had missing pieces. It makes me wonder if they just tape up returns and stick them right back on the shelves.
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Old 02-29-2012, 11:31 AM
 
Location: Texas
391 posts, read 648,085 times
Reputation: 499
When I need a clerk they are scarce or busy.

When I don't need a clerk they are constantly if they can help.
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Old 02-29-2012, 12:06 PM
 
Location: San Antonio
1,639 posts, read 3,618,092 times
Reputation: 2518
I prefer Lowes. They seem to have better quality products than Home Depot, however i have had to go to HD because Lowes didn't have what I needed at the time.

I rate Lowes and Home Depot like I do Sam's Club, and Costco. Costco has better quality products, and nicer stores, but Sam's has things Costco does not have.
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Old 02-29-2012, 12:28 PM
 
208 posts, read 364,621 times
Reputation: 182
lowes >>>>>>>>>>>>>>>>>>>>home depot .
home depot always looks like it is about to go out of business or they're a fly by night company that moved into the area left over from a closed albertsons . home depot has GOT to figure out their isle system . it just constantly feels like a small ace hardware .
plus lowes has kobalt .
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Old 02-29-2012, 12:36 PM
 
Location: That's pretty obvious
1,035 posts, read 2,225,314 times
Reputation: 951
I can find stuff easier at HD, and they are cheaper. But prefer Lowe's because of the customer service too. And they have great sales on rugs

Although both have plenty of male employees who just roll their eyes when a gal frets about using a tile saw. (Helllooo, I started the day with 10 fingers and want to end the day with 10 fingers)
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Old 02-29-2012, 12:48 PM
 
356 posts, read 521,044 times
Reputation: 230
I use the HD on Bitters and sometimes they are overly aggressive in asking if I need help. While I appreciate the effort, sometimes I just want to browse.

I've never been in a Lowes.
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