USPS insist I signed for a parcel, but it's not my signature (San Antonio: home, buying)

[helendha]

Could use some help here, I'm not from 'these parts' and I don't know what to do.

December 13th, I came home from work to find a USPS 'Sorry we missed you' card in the door, saying they had tried to deliver a parcel at 8am but they couldn't leave it as 'Signature Confirmation' was required.

As I have done many times before, I go online to reschedule delivery. I notice that online it states the parcel was delivered on Dec 13th, but as I know it wasn't (because a signature was required, right?), and as the system is not preventing me from trying to reschedule, I figure it's referring to the attempted delivery. The website allows me to reschedule delivery and gives me confirmation of same.

Fast forward a week of trying to get this thing redelivered, I fnally get home in time to call the USPS Customer Service line (now there's an oxymoron for you), only for them to tell me the parcel *was* delivered on Dec 13th and I had signed for it.

She emails me a copy of the delivery confirmation signature. Needless to say it is not my signature, but it is someone who has signed my name. They also signed at 2.02pm (odd, when their card says they were at my door at 8am). Without making any allegations, I do also notice a very striking similarity between the handwriting on my card, and the handwriting and signature on the delivery confirmation. One might even say they are identical.

What do I do now? USPS is shrugging and saying the parcel was delivered and I signed for it. This would be bad enough if it was some widget from Amazon that I could reorder, but no - it had to be the kids' Christmas presents from my family overseas....

[majormadmax]

USPS Customer Service, specifically here.

Otherwise, 1-800-ASK-USPS (1-800-275-8777).

[helendha]

Yep, these are the people I spoke with this evening who are insistent nothing is missing as the parcel was delivered and I signed for it

[Bo]

Since you suspect insider foul play, this would be a case for the San Antonio Postal Inspector's office. The main post office is on Perrin Beitel and that's probably where you will find the inspector.

[Lodestar 77]

That really stinks! So sorry for your possible loss, and the headache you are now entering into. I had mail stolen somehow (I dropped both envelopes into my sub's closed and locked mailbox, neither party received their money orders but both were cashed.) Each MO was $25.00, and it is gonna cost me $15.00 EACH to get a copy to show who cashed them.

I have had to deal with SA Police for a police report (gotta call again, I never received it), the P.O. (to file a lost/stolen mail report), and Western Union, plus contacted HEB (where they were purchased from) AND my bank to see if I had any recourse (stop payment, chargeback, contesting, etc). So that is 5 entities I contacted because they were ALL involved in some way. Talk about red tape.

I learned never to buy Western Union MO's because of this, the PO costs a bit more but I will get paid from them if this happens again, without a lot of BS (per the Postal employee I spoke with when trying to find out what I should do).

[rd2007]

Definitely contact the inspector's office. I was having issues with someone "borrowing" my Netflix movies until I contacted them.. and good luck. I had to cancel a Microsoft order of over $650 because of UPS incompetence and Microsoft's inability/not wanting to do anything about it.

[Hedgehog_Mom]

Originally Posted by Michigan Transplant

That really stinks! So sorry for your possible loss, and the headache you are now entering into. I had mail stolen somehow (I dropped both envelopes into my sub's closed and locked mailbox, neither party received their money orders but both were cashed.) Each MO was $25.00, and it is gonna cost me $15.00 EACH to get a copy to show who cashed them.

I have had to deal with SA Police for a police report (gotta call again, I never received it), the P.O. (to file a lost/stolen mail report), and Western Union, plus contacted HEB (where they were purchased from) AND my bank to see if I had any recourse (stop payment, chargeback, contesting, etc). So that is 5 entities I contacted because they were ALL involved in some way. Talk about red tape.

I learned never to buy Western Union MO's because of this, the PO costs a bit more but I will get paid from them if this happens again, without a lot of BS (per the Postal employee I spoke with when trying to find out what I should do).

Sometimes crooks will use a little stick with a ball of tape on the end to pull envelopes out of the outgoing mail box.

Just be glad they were money orders and not checks.

[SabresFanInSA]

Originally Posted by Michigan Transplant

That really stinks! So sorry for your possible loss, and the headache you are now entering into. I had mail stolen somehow (I dropped both envelopes into my sub's closed and locked mailbox, neither party received their money orders but both were cashed.) Each MO was $25.00, and it is gonna cost me $15.00 EACH to get a copy to show who cashed them.

I have had to deal with SA Police for a police report (gotta call again, I never received it), the P.O. (to file a lost/stolen mail report), and Western Union, plus contacted HEB (where they were purchased from) AND my bank to see if I had any recourse (stop payment, chargeback, contesting, etc). So that is 5 entities I contacted because they were ALL involved in some way. Talk about red tape.

I learned never to buy Western Union MO's because of this, the PO costs a bit more but I will get paid from them if this happens again, without a lot of BS (per the Postal employee I spoke with when trying to find out what I should do).

In your case it almost seems like you should just write the MO's off as gone and just repurchase them. $50 in MO then $30 to get copies. I am sure you have wasted (or will waste) $20 of your time chasing them all over the place.

[getgoing2010]

You really need to go to the post office on Perrin Beitel, I know it may be an inconvenience, however, this is a delivery that has gone terribly wrong. The sooner you go, the better the chances of finding the item, even if it was misdelivered.

[majormadmax]

Personally, I wouldn't get my hopes up too much with the postal inspector. Based on stories I've heard on other forums, there is little chance of any resolution will occur.

I hope your case is different, but I would be prepared for the worse...