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Old 06-23-2013, 01:25 PM
 
1,464 posts, read 1,980,371 times
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So I go to the Silverado for the first time in a bit. Guess what you have to choose a specific seat. Well, there is a tiny screen that is behind glass, uses a tiny font with a hard to read color background. Also, the booth class has a sun reflection that obscures the seats and you have to bend over to look at it.

It is a horror for older folks with bad eyes in this configuration. Some folks were totally confused and it's slow. If there were popular shows, getting a ticket would slow down.

I suppose this is a move to get people to buy on line. Thus, the need for the reserved seats.

But I think it is an ill-designed system.

Blah.
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Old 06-23-2013, 01:40 PM
 
Location: San Antonio
168 posts, read 369,858 times
Reputation: 141
Silverado has been "reserving" seats for over a year now. Palladium has some theaters "open seating", but some theaters are also "reserved". We asked why did they go to this system and they said it was for crowd control for the more popular movies.
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Old 06-23-2013, 03:22 PM
 
89 posts, read 156,801 times
Reputation: 107
Reserved seating is a blessing. I don't have to show up an hour before a popular film to get a good seat and that makes this movie-goer a happy camper... Technology at its finest, I say.

You can make a reservation online (where you can more easily see a screen), or you can also go inside to a screen there where it's not sunny. A third choice is having them show you their screen and pick your seating that way. More than one way to skin this cat and it's a great system that's likely not going away from the Santikos system anytime soon..
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Old 06-23-2013, 04:27 PM
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Location: Ohio
17,001 posts, read 34,281,031 times
Reputation: 14078
Quote:
Originally Posted by GEM-Texas View Post
So I go to the Silverado for the first time in a bit. Guess what you have to choose a specific seat. Well, there is a tiny screen that is behind glass, uses a tiny font with a hard to read color background. Also, the booth class has a sun reflection that obscures the seats and you have to bend over to look at it.

It is a horror for older folks with bad eyes in this configuration. Some folks were totally confused and it's slow. If there were popular shows, getting a ticket would slow down.

I suppose this is a move to get people to buy on line. Thus, the need for the reserved seats.

But I think it is an ill-designed system.
I imagine it is also designed to steer people to buy their tickets from a touchscreen kiosk, rather than a human. Imagine how much the theater companies will save when they can stop paying people to sell tickets.
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Old 06-23-2013, 04:50 PM
 
500 posts, read 842,481 times
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Quote:
Originally Posted by Bo View Post
I imagine it is also designed to steer people to buy their tickets from a touchscreen kiosk, rather than a human. Imagine how much the theater companies will save when they can stop paying people to sell tickets.
Ha! This sounds like a big reason to me too. I can imagine where it will lead.

Want to purchase your ticket from a human being? That will incur a surcharge for "Valet" service. Want to sit in a seat located in the middle on the 5th row? "Premium Seat" surcharge.
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Old 06-23-2013, 05:23 PM
 
14,637 posts, read 32,009,019 times
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I love assigned seating. I wish Cinemark in DFW would adopt this system. We get to the show 30-45 minutes early to get the seats we want.
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Old 06-24-2013, 09:50 AM
 
733 posts, read 908,394 times
Reputation: 409
Quote:
Originally Posted by Bo View Post
I imagine it is also designed to steer people to buy their tickets from a touchscreen kiosk, rather than a human. Imagine how much the theater companies will save when they can stop paying people to sell tickets.
its also to charge you an extra buck or two for ordering online...
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Old 06-24-2013, 09:55 AM
 
1,464 posts, read 1,980,371 times
Reputation: 915
yep, I saw that - a service charge for on-line. Also, if you buy significantly before show time - bet you there is some way to get short time interest on the money you just lent them. Probably rolls into some account.

Some poor high school kid is out of a job. Also, if there are no shows - free money as they can sell that seat to someone else.

In any case - they need better ergonomics.

We do need crappy jobs for kids and people who need a buck.
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Old 06-24-2013, 01:42 PM
 
Location: South Central Texas
114,683 posts, read 56,681,267 times
Reputation: 165441
I think Hollywood is dying. Cartoon movies are bigger than those with real people. Big stars are all gone.

Lucas and Spielberg Predict Big Changes to the Film Industry

The City Base theater now check purses and baby bags like TSA. I assume others are too or will soon. Expect big changes in theaters before long.
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Old 06-24-2013, 04:26 PM
 
Location: Far NW San Antonio
293 posts, read 340,336 times
Reputation: 187
I always go inside, you can beat the movie line outside and you can see the screen better, but I like buying online because its easier but a coworker told me she buys all her santikos tickets online for child seats even with the 1.00 fee it still is cheaper for movies, I dont know if they are not checking her ticket out or not.
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