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Old 12-14-2007, 07:39 PM
 
265 posts, read 1,190,772 times
Reputation: 109

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What is the best cable/internet/phone service provider in San Antonio, i.e. best rates, best service & fewest outages?
I KNOW people are passionate about this because so many of the cable companies are notorious for bad service, so if you really have an opinion, please chime in!
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Old 12-14-2007, 07:55 PM
 
Location: San Antonio, TX
71 posts, read 282,749 times
Reputation: 46
I have Time Warner for phone/internet/cable and am very pleased with both the prices and the service. Compared to what I was getting in New Orleans before moving here in July, I feel like we've hit the jackpot! We are paying about $100 less per month for services, and the customer service people I've spoken to have been nothing less than curtious and helpful. I also like that I don't have a contract with TW. I can change my services when I darn well please, and can cancel for that matter with no fees, not that I'm planning to. None of the providers are perfect, the whole TW vs. Dallas Cowboys deal has me ticked, but all-in-all I'm happy. Hope that this helps.
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Old 12-14-2007, 08:35 PM
 
Location: Western Bexar County
3,823 posts, read 14,668,971 times
Reputation: 1943
Interesting that TWC is now offering package "lock-in" (aka contract) deals for 1-2 years. Do I see contracts in our futures? Anyway, here is the link:

http://www.timewarnercable.com/sanantonio/products/pricelist/default.html?menu=Products&Services (broken link)
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Old 12-15-2007, 12:19 PM
 
Location: Wiesbaden, Germany
13,815 posts, read 29,389,899 times
Reputation: 4025
I signed up for the lock-in thing and ended up getting the 10 mbps upgraded Roadrunner and went from just Texas digital phone to nationwide and still cut over $30 from my bill, so it gets my vote. I wanted to try the new at&t thing, but for some reason they haven't figured out that most of the city is on the very far west side and aren't offering service outside 1604 over here..
The added bonus with the lock-in is you're guaranteed a fixed price for two years and if you go for another two years they can only jack it up $5/month. This goes for up to 6 years, so I have the capability of having service for 6 years and only face a maximum of a $10 monthly increase. That's where the real deal comes in..
BTW, I got this info after I signed up for it and I don't know if they advertise that part of it
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Old 12-15-2007, 03:19 PM
 
4,326 posts, read 7,234,158 times
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I wonder if Time Warner still offers analog Cable to new customers? I know existing customers still have it. I've had Satellite for a few years, but I like to check out the competition periodically.

I went to their website, but couldn't find any pricing information for this package. I then attempted to place an online order for service. The cheapest service it would let me select was the 64.95/month digital package. Pretty steep pricing if this is truly their "entry" level package.
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Old 12-15-2007, 06:50 PM
 
265 posts, read 1,190,772 times
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I am looking for digital cable/internet/phone (with call waiting & caller ID) all in one bundle. In Detroit, I pay $107 per mo. for all of this incl. DVR. I'd like to find something similar. So Time Warner is the big one down there?
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Old 12-15-2007, 06:55 PM
 
Location: SoCal-So Proud!
4,263 posts, read 10,823,786 times
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Yes, and you can get that sort of package for $89.95. We have the phone with unlimited Texas calling, Roadrunner internet ,cable with Showtime and The Movie Channel free, 1 DVR box and 2 extra boxes. My firm pays for the internet , so my portion of the bill is something like $60. The caller ID appears on your TV.
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Old 12-15-2007, 07:45 PM
 
5,642 posts, read 15,710,202 times
Reputation: 2758
Quote:
Originally Posted by firstclassflyer View Post
Yes, and you can get that sort of package for $89.95. We have the phone with unlimited Texas calling, Roadrunner internet ,cable with Showtime and The Movie Channel free, 1 DVR box and 2 extra boxes. My firm pays for the internet , so my portion of the bill is something like $60. The caller ID appears on your TV.
Dang! Time to call them again...
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Old 12-15-2007, 08:55 PM
 
1,276 posts, read 3,825,373 times
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Well my DH finally got on the phone with TW after me asking him on a daily basis if he's called about our bill. When we moved here 3 years ago we were paying right at $100 for digital cable and wireless internet. I think we locked that rate in for 2 years. Well, our bill has consistently gone up over the last year. $10 here...$3 there...etc. Now we are at just under $160 a month (and no we don't order movies--this is just for wireless internet and the digipac 1000 with one DVR). Got him to call and we are locked in at $94.95 a month for 2 years. They tried to get us to do the digital phone...but since we also have fire alarms tied in to our alarm system we can't do it. I called ADT---Texas law requires that if you have fire alarms being monitored they must be connected to a land line.
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Old 12-15-2007, 09:12 PM
 
Location: SoCal-So Proud!
4,263 posts, read 10,823,786 times
Reputation: 1558
We have a Fire button and a First Aid button (as well as a Police button) on our monitored alarm (Brinks) but I don't know if that's the same thing that you speak of. Brinks had no problem with the TWC phone. We did have to specify that we would be using the cable provider phone ahead of time.
We also got our alarm permit from the Bexar County Sheriff sans issues.

Last edited by firstclassflyer; 12-15-2007 at 09:27 PM..
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