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Old 05-28-2008, 01:15 PM
 
414 posts, read 1,245,002 times
Reputation: 98

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Has anyone here on this forum had any experience with home warranties, specifically the company American Home Shield? When I bought the house in Sarasota, this looked like a good idea, but after getting the policy and doing some research on the internet, I am reasonably certain I made a mistake. I understand the internet is a great place for people to complain, and what you read is not always true. However, seeing that the parent company is Servicemaster, which has a rather sour reputation around here, and reading some of the posts on how the finances work in this warranty business, I am leaning toward giving credence to what I read.
Thank you for your time.

Last edited by smiledoc1; 05-28-2008 at 01:25 PM..
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Old 05-28-2008, 02:28 PM
 
17,533 posts, read 39,105,017 times
Reputation: 24282
Quote:
Originally Posted by smiledoc1 View Post
Has anyone here on this forum had any experience with home warranties, specifically the company American Home Shield? When I bought the house in Sarasota, this looked like a good idea, but after getting the policy and doing some research on the internet, I am reasonably certain I made a mistake. I understand the internet is a great place for people to complain, and what you read is not always true. However, seeing that the parent company is Servicemaster, which has a rather sour reputation around here, and reading some of the posts on how the finances work in this warranty business, I am leaning toward giving credence to what I read.
Thank you for your time.
Hi smiledoc, I have purchased two homes with this warranty and have never used it. However, my really excellent realtor who sold us our house here in Lakeland is a HUGE believer in this warranty, and she claims she has used it several times. So, I don't know, to me I don't bother with it myself, although I am offering it on my listing in Asheville; because it seems to be a good selling tool - gives folks some security I guess.
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Old 05-28-2008, 02:45 PM
 
414 posts, read 1,245,002 times
Reputation: 98
Quote:
Originally Posted by gypsychic View Post
Hi smiledoc, I have purchased two homes with this warranty and have never used it. However, my really excellent realtor who sold us our house here in Lakeland is a HUGE believer in this warranty, and she claims she has used it several times. So, I don't know, to me I don't bother with it myself, although I am offering it on my listing in Asheville; because it seems to be a good selling tool - gives folks some security I guess.
Hi Gypsychic,
The problems arise when you have to use the warranty. Here is just one posting. There are hundreds more just like it.



>>>>Anna of Union City CA (03/12/08)
I am a Real estate agent and I have been referring AHS to so many of my clients. My clients used to complain about AHS every time, but I always gave benefit of doubt to AHS as I thought every company has their share of unhappy complaints. But when it struck me personally, I understood how bad their service was.
First, I had their service for all my rental properties. And every time I called them for a problem, they denied the service either on grounds of lack of maintanenance or abnormal wear and tear. How do you define abnormal wear and tear and lack of maintenance? The faucet of my bathroom went bad and AHS denied to repair. I asked for second opinion and paid out of my pocket and the second plumber could repair it in 10 minutes. All their contractor vendors are below par.
Second, recently I had a problem with A/C unit. The service technician reported that there was lack of maintenance and therefore has to be replaced and cannot be covered under AHS. I wanted to get a second opinion, but they don't have any preferred vendor other than this guy in that area. So I paid separately to another vendor and he said that A/C unit is perfectly fine except that there is a leak that has to be fixed. AHS does not want to pay for the repairs, all they can do is lift the exclusion on A/C for future repairs. All in all, pathetic company and service. So avoid it totally. So which Home warranty is a better one then? I don't know, I am still trying different ones and post my feedback on this website.
$2500 to replace the A/C unit. <<
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Old 05-28-2008, 03:24 PM
 
Location: Marion, IN
8,189 posts, read 31,226,172 times
Reputation: 7344
I am renting right now, but have had AHS policies on the last 2 houses I owned. I will never own a house without this policy. Over the years I had a hot water heater, dishwasher, duct work, and air handler replaced plus several visits from the plumber and from an appliance repairman. The only repair that cost me more than the service fee was the air handler and that was the cost for additional work needed to bring the unit up to code, a whopping $300. There was one contractor that I felt was not competent, and I let AHS know. I could not begin to tell you the $$$ I have saved by having that policy.
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Old 05-28-2008, 06:26 PM
 
414 posts, read 1,245,002 times
Reputation: 98
Quote:
Originally Posted by Racelady88 View Post
I am renting right now, but have had AHS policies on the last 2 houses I owned. I will never own a house without this policy. Over the years I had a hot water heater, dishwasher, duct work, and air handler replaced plus several visits from the plumber and from an appliance repairman. The only repair that cost me more than the service fee was the air handler and that was the cost for additional work needed to bring the unit up to code, a whopping $300. There was one contractor that I felt was not competent, and I let AHS know. I could not begin to tell you the $$$ I have saved by having that policy.
Hi Racelady88,
Did you ever feel that AHS was trying to shift the responsibility of the failure of the appliance onto you for "failure to maintain" the appliance? I keep reading stories on how they rip people off: Ripoff Report Search Results: American Home Shield (http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searc htype=0&submit2=Search!&q5=American+Home+Shield - broken link)

Consumer complaints about American Home Shield

Thanx,
smiledoc1
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Old 05-28-2008, 09:15 PM
 
Location: Marion, IN
8,189 posts, read 31,226,172 times
Reputation: 7344
No, I have never gotten that. They have never failed to repair or replace.

When my ductwork started to leak (original 1964 paper ducts) they did want a second estimate for the replacement which took a few days. I would have done the same, faced with such a big $$$ job.

I have never had a bad experience with AHS.
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Old 05-29-2008, 05:02 AM
 
414 posts, read 1,245,002 times
Reputation: 98
Quote:
Originally Posted by Racelady88 View Post
No, I have never gotten that. They have never failed to repair or replace.

When my ductwork started to leak (original 1964 paper ducts) they did want a second estimate for the replacement which took a few days. I would have done the same, faced with such a big $$$ job.

I have never had a bad experience with AHS.

Thank you for your response. I appreciate it.
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