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Old 09-08-2019, 05:23 PM
 
35,286 posts, read 43,459,155 times
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Have a bit of an issue with Amazon, i need to send something back but it seems my account is frozen and i need the papers to send the product back,they say they will email them to me but the email never comes
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Old 09-09-2019, 03:29 PM
 
28,673 posts, read 41,231,069 times
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In your next message to them make sure to include your email addy. If you already have make a new one somewhere and put it in with an explanation about not getting one at the existing addy.

Or go on chat. I sometimes have to go through two or three chats before I get a resolution.
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Old 09-10-2019, 08:35 AM
 
Location: McAllen, TX
4,214 posts, read 2,841,958 times
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Quote:
Originally Posted by jambo101 View Post
Have a bit of an issue with Amazon, i need to send something back but it seems my account is frozen and i need the papers to send the product back,they say they will email them to me but the email never comes
Check your junk email folder. If it's not there, call them and have them re-send the email and wait on the line till you see it.
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Old 09-11-2019, 12:35 PM
 
2,802 posts, read 1,533,767 times
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I always get good response from them using chat.
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Old 09-20-2019, 02:30 AM
 
35,286 posts, read 43,459,155 times
Reputation: 30706
I can get through to them but nothing ever becomes of it, its been 3 months now and im stuck with a tablet i dont want and never ordered, my bank dropped the charges of $523 citing i was a victim of criminal activity,Seems Amazon has no interest in getting this tablet returned so after 3 months of trying i guess i have a tablet.
Now What can i do with a tablet?
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