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Old 03-07-2020, 08:04 PM
 
Location: Peru, Maine
295 posts, read 268,532 times
Reputation: 320

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Hi Group,


One month ago, two days before a Northern Multi-State Spectrum [Cable TV/etc] Outage, my four year old, perfectly working TV got Fried.


I had Spectrum send Techs out to check why my TV had no picture.
They did all of their checking of the wires, connections, signal strength from inside the house, then went outside, across the street to the utility pole.


They went up and checked voltages and determined that there was 4.8 AMPS (!) of power going through the Coaxial Cable.


They called this into their Supervisor, who said that it was Unsafe and not to proceed anymore until Central Maine Power came to fix the issue.
- This was corrected the next day.


So Spectrum came back to check everything inside my house, and said that I now had good signal.


But, we were unable to get my four year old 43" Vizio TV to power up.


Both Techs determined that the excess amperage PROBABLY Fried my TV.


I am retired, live on Social Security and cannot really afford a new TV now!
- Not to mention that I did nothing wrong here!!!


NOW - my question is Can I put in a Claim to my power company for them frying my TV?


Do I have a 'Leg to Stand On Here' or what???


* Please note, this excessive Amperage of almost 5 Amps was coming through THE COAXIAL TV CABLE and N-O-T the A/C power line, for which I use TWO surge suppressors plugged in serial for extra protection!


What (if anything...) can I do here folks!


Any/all help or ideas are greatly appreciated!




Thanks to all,


Irv in Maine
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Old 03-08-2020, 10:12 AM
 
8,499 posts, read 4,474,252 times
Reputation: 8326
Get something in writing from your cable company and go to your power company to make a claim.

There is no way AC power should be going through a coaxial cable. This doesn’t even make sense.
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Old 03-08-2020, 05:31 PM
 
6,999 posts, read 3,225,328 times
Reputation: 20075
Somewhere, someone (not you) made a wrong connection and connected your coaxial cable to power. I would be surprised if your service contract doesn't limit damage to your equipment, but on the other hand they may want to just pay for your TV to prevent a more involved hassle.

Last edited by turf3; 03-08-2020 at 05:45 PM..
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Old 03-10-2020, 05:53 PM
 
Location: Peru, Maine
295 posts, read 268,532 times
Reputation: 320
Default What Department in my power company should I contact?

Quote:
Originally Posted by markjames68 View Post
Get something in writing from your cable company and go to your power company to make a claim.

There is no way AC power should be going through a coaxial cable. This doesn’t even make sense.

Hi Markjames68,


Yes, I will do that!


When I contact my Power Company what Department should I contact, that might handle a claim?


Thanks!


Irv in Maine
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Old 03-11-2020, 11:25 AM
 
8,499 posts, read 4,474,252 times
Reputation: 8326
Quote:
Originally Posted by CT2MEwoodnutt View Post
Hi Markjames68,


Yes, I will do that!


When I contact my Power Company what Department should I contact, that might handle a claim?


Thanks!


Irv in Maine
First, talk to someone at your cable company who can provide evidence - photos, a write up, whatever, that shows the screw up.

Then call your power company main number, state that they caused damage and ask who to speak to. Every company is different.

But there’s no point in calling them until you have documentation.
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