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Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
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There is no law preventing PayPal from discriminating against people with no mobile phone, and since 97% of US residents have one, they can use whatever method works for most people to verify.
There is no law preventing PayPal from discriminating against people with no mobile phone, and since 97% of US residents have one, they can use whatever method works for most people to verify.
Well no, there is a law stating online businesses cannot discriminate against it's customers. Im a customer and eventually I won't be able to access my account because I don't have a mobile phone in order to receive a text, therefore they are saying if I don't have a mobile phone eventually I cannot use my paypal. This could be similar to if fast food joints do not accept an order because the customer doesn't have a mobile phone but does have a phone. Someone would have a case against those fast food joints for refusing him as a customer when he has a phone number. Although paypal is not refusing me, when I eventually get locked out again, I can phone their 800# and they will fix it temporarily to allow me to log in, but then the same problem eventually occurs again. Maby this is harassing?
ANYWAYS I already got my first reply from Paypal. She informed me to REMOVE my mobile phone number and keep my landline number. But there is no option to remove that mobile number, only options are to add another number or change it and changing it can only change the number and not remove it. I'll now send another message and ask how to remove it. Google says: "To remove a phone number, tap the number, scroll down and tap Remove."
There is NO remove option to tap.
I have a Paypal account and through the some years when I try to log in it states a security code number will be sent to my mobile phone as a text, but I always had to select "not now" because I don't have a mobile phone and only have one phone number which is my landline phone. Yesterday Paypal locked me out of my account and I had to phone their 800# directly to allow me to log in again and I did verify to them my phone number and they were able to see my phone number on their call display thus matching it to my Paypal account. I logged in today and that same message is appearing again asking me to receive the security code number by text and once again I had to select "not now". Eventually I will be locked out again and this feels not only like discrimination because I must have a mobile phone in order to receive the security code number, but also harassment as well.
My one landline phone number on my Paypal account is my primary phone number that I had to enter for both Landline and Mobile a number of years ago. That number is only a landline phone number and is not a mobile phone number but I HAD TO enter a number for a mobile phone because there was no option to indicate I don't have a mobile phone on my account. And actually, years ago I already did verify my landline phone when they used to send security code numbers to landline phones but since some years ago they are wanting me to verify the same number also as a mobile phone by sending texts when its NOT a mobile phone.
It is very discriminatory that Paypal assumes everyone must have a mobile phone in order to receive texts since they don't have an option to receive the code by landline phone. WHY don't they have an option to send that security code number by landline phone using my same phone number? How many agree this is discrimination? I guess im going to have to keep on contacting Paypal customer support until they resolve this issue by adding an option to send security code number by landline phone.
ANYONE know an online department similar to the BBB who will handle complaints like this?
1. This has nothing to do with Florida, so not sure why you posted it in the Florida forum.
2. The term "discrimination" when accusing a company of doing it against you, is a very specific term that involves violation of civil rights. Using a landline phone and not a mobile phone is not a protected class under the Civil Rights act so no, there is no discrimination going on.
3. Not all companies have the technology, or the interest in purchasing the technology, involved in providing security codes over landline phones. If it's not something they do, you have to decide if you want to continue doing business with them or not.
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
44,576 posts, read 81,167,557 times
Reputation: 57813
Quote:
Originally Posted by Ghaati
1. This has nothing to do with Florida, so not sure why you posted it in the Florida forum.
2. The term "discrimination" when accusing a company of doing it against you, is a very specific term that involves violation of civil rights. Using a landline phone and not a mobile phone is not a protected class under the Civil Rights act so no, there is no discrimination going on.
3. Not all companies have the technology, or the interest in purchasing the technology, involved in providing security codes over landline phones. If it's not something they do, you have to decide if you want to continue doing business with them or not.
That's correct, "people without a mobile phone" are not a protected class, unless perhaps Florida has added them to their local laws.
Title VII of the Civil Rights Act of 1964: Makes makes it illegal to discriminate against someone on the basis of race, color, religion, national origin or sex, and later gender identity was added.
You might get more help if you ask to move this to one of the sub-forums in the Science and Technology forum. Good luck!
Quote:
Originally Posted by _burrito
What does this thread have to do with Florida?
Well, alot of people in Florida have Paypal but I agree, if this thread is not in the correct forum, can an ADMIN please move this thread to a more suitable sub forum.
Quote:
Originally Posted by Hemlock140
That's correct, "people without a mobile phone" are not a protected class, unless perhaps Florida has added them to their local laws.
Title VII of the Civil Rights Act of 1964: Makes makes it illegal to discriminate against someone on the basis of race, color, religion, national origin or sex, and later gender identity was added.
Notice as you said, gender identity was LATER added to the list of discrimination years after 1964. This means there are endless ways people can be treated differently and unfairly compared to others. Guys into metal may be discriminated against based on the music they listen to especially if its death metal, yet I don't see that on the 1964 list either. What if an ebay seller learned an ebay buyer buys porn on ebay, does that seller have the right to refuse to sell items to that buyer since its not on that discrimination list? If that seller refused to sell to a porn buyer, YES that would in fact be discrimination and that buyer would have the right to sue. And yes people can also be treated differently and unfairly if they don't have a mobile phone like in my case and it takes just 1 person to launch a law suit. So in reality, discrimination goes way, far and beyond 1964 with any possibility of being treated differently and unfairly for whatever possible reason. The law needs to be updated. Funny that even in 1964, that discrimination law discriminates because it should be on the basis of any possible reason and NOT restricted to just 6 reasons.
GOOGLED: "Can I sign up for PayPal without a mobile number?
-While you can create a PayPal account without a number or bank account, this blocks the fund withdrawal, defeating the point of having an account."
"Don't have a mobile phone? - PayPal Communityhttps://www.paypal-community.com › td-p
May 13, 2019 — Unfortunately it is not currently possible to use PayPal without a mobile phone number attached to your account."
Sorry thats called discrimination, Paypal are denying the rights of individuals to fully use their paypal account ON THE BASIS that they don't have a mobile phone when they do in fact have a phone number where the verification and contact can be made, therefore anyone can sue Paypal. Whats next, you must only have a smart phone or a smart phone in a golden case? Are they trying to push the sales of those devices onto people or what?
Well, alot of people in Florida have Paypal but I agree, if this thread is not in the correct forum, can an ADMIN please move this thread to a more suitable sub forum.
Notice as you said, gender identity was LATER added to the list of discrimination years after 1964. This means there are endless ways people can be treated differently and unfairly compared to others. Guys into metal may be discriminated against based on the music they listen to especially if its death metal, yet I don't see that on the 1964 list either. What if an ebay seller learned an ebay buyer buys porn on ebay, does that seller have the right to refuse to sell items to that buyer since its not on that discrimination list? If that seller refused to sell to a porn buyer, YES that would in fact be discrimination and that buyer would have the right to sue. And yes people can also be treated differently and unfairly if they don't have a mobile phone like in my case and it takes just 1 person to launch a law suit. So in reality, discrimination goes way, far and beyond 1964 with any possibility of being treated differently and unfairly for whatever possible reason. The law needs to be updated. Funny that even in 1964, that discrimination law discriminates because it should be on the basis of any possible reason and NOT restricted to just 6 reasons.
GOOGLED: "Can I sign up for PayPal without a mobile number?
-While you can create a PayPal account without a number or bank account, this blocks the fund withdrawal, defeating the point of having an account."
"Don't have a mobile phone? - PayPal Communityhttps://www.paypal-community.com › td-p
May 13, 2019 — Unfortunately it is not currently possible to use PayPal without a mobile phone number attached to your account."
Sorry thats called discrimination, Paypal are denying the rights of individuals to fully use their paypal account ON THE BASIS that they don't have a mobile phone when they do in fact have a phone number where the verification and contact can be made, therefore anyone can sue Paypal. Whats next, you must only have a smart phone or a smart phone in a golden case? Are they trying to push the sales of those devices onto people or what?
It is not discrimination. You do not have the "right" to have a PayPal account. Just like any store can refuse to serve you if you aren't wearing shoes - that's not discrimination. It's their company policy. PayPal's policy is such that you have to provide a cell phone number in order to use your account. That is their policy. If you don't like their policy, then use a different provider. Good luck finding one - I just checked with Venmo, they require a cell phone number to use their services too.
Mercari requires you to have a mobile phone to sell.
Anyway,I dont have a mobile phone,but Paypal never ask,I just logged into my account today no problem,but Paypal has started sending me email like you logged into your account today,if it is not you bla bla bla.
Since Cov19,these payment processors like PAYPAL,Square,have lost money due to fraud,so there is extra precaution now.
It is not discrimination. Just like any store can refuse to serve you if you aren't wearing shoes - that's not discrimination. It's their company policy. PayPal's policy is such that you have to provide a cell phone number in order to use your account. That is their policy.
Its understandable that stores can have a policy that people must be fully clothed and wear shoes to enter, BUT if a store had a policy that did not allow a man to enter if he wore pink or purple shoes, or running shoes, well that would fall under discrimination because hes willing to wear shoes but of a different color or kind. Same thing with phone numbers. You need a phone number in order to join Paypal because verification is required to send a security code to that number that is on such account. The code can absolutely be sent to a landline phone number thats on the account where the person will hear the code when he picks up the phone in order to confirm it online through his account, but to have a policy that the phone can only be of a certain type such as a mobile or smart phone falls under discrimination and someone could file a complaint against Paypal with whatever department or site that handles such complaints, or even bring it to court to have Paypal and others change their policy.
Its not discriminatory to eliminate non-mobile phone users, it is most likely the platform they went to or are in the process of going towards. This is really on the same level as losing access to a service because you still have Windows XP with Netscape Navigator and the service no longer is compatible. You can either get a mobile, or get one of the many online payment services that are still fully browser accessable.
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