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I bought a sweater and a few other things from Old Navy. Most things were on sale, but the sweater was not. It was $49.50. I ordered it last Friday, and it arrived on Tuesday. Now the same sweater is on sale (of course) for $20. I'm thinking of returning it in the store and buying two sweaters.
What do you think: ethical or unethical?
Edited: Sorry about the typo in the poll. I don't know how to fix it.
Last edited by JustJulia; 09-23-2010 at 04:30 PM..
Show them the receipt, explain that it's on sale (which will show up when they scan it) and bring in the sweater, they'll likely give you a price adjustment (credit your credit card), I dont see a problem
I bought a sweater and a few other things from Old Navy. Most things were on sale, but the sweater was not. It was $49.50. I ordered it last Friday, and it arrived on Tuesday. Now the same sweater is on sale (of course) for $20. I'm thinking of returning it in the store and buying two sweaters.
What do you think: ethical or unethical?
Edited: Sorry about the typo in the poll. I don't know how to fix it.
Of course it's ethical. I don't see why you'd think otherwise. As long as the sweater is in new, unused condition...why not?
I do it too, i.e. return an item if it goes on sale almost immediately after I purchase it. It pisses me off when that happens and as a consumer I feel entitled to seek the best deal as long as I return everything in brand-new condition. I am not the type to wear clothes without cutting the tags off, for example. THAT is unethical.
I don't know what troubled me about doing it. I just felt like I was pulling a fast one on them or something. I decided last night to look around their website and see if there was specific wording that said I shouldn't do this, and I found something great!
Quote:
Can I get a price adjustment for an online purchase? Yes, we offer a one-time price adjustment if an item is marked down within fourteen (14) days of your order date. Simply call 1-800-OLDNAVY, or send us an email message at custserv@oldnavy.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment.
So I called and spoke with one of the nicest customer service reps I've had in a long time. She happily refunded the difference back to my credit card, so I don't even need to go to the store.
I bought a sweater and a few other things from Old Navy. Most things were on sale, but the sweater was not. It was $49.50. I ordered it last Friday, and it arrived on Tuesday. Now the same sweater is on sale (of course) for $20. I'm thinking of returning it in the store and buying two sweaters.
What do you think: ethical or unethical?
Edited: Sorry about the typo in the poll. I don't know how to fix it.
Ethical very much! They should give you the difference!
Good for you! You didn't even wear it, so I don't see the problem. My daughter knows a schoolmate who regularly buys special occasion clothes, wears them with the tag inside and then returns them the next day. Unethical is an understatement for that behavior! Ugh!!!
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