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Old 12-22-2011, 03:30 PM
17 posts, read 224,065 times
Reputation: 18


I recently purchased a 27.5" monitor from PC Connection.

I'm not sure if there is a problem with the monitor's panel, or if there is something about the technology used in this model, but I am finding I cannot use it, because I am getting severe headaches and dizziness every time I sit before it--something I have not experienced with previous LCDs. Deciding I should return the monitor, I went to look for information on the return process on the seller's site, and was surprised to find the following:

"Final Sale of Certain Products

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to PC Connection for refund or exchange for any reason:

Specific Products:
Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, Hard drives, and TVs/Monitors over 27""

I did not realize it was possible or legal to do this. Someone had once told me there were laws that required mail order sellers to uphold a 30 day return policy. Obviously, that is not the case, if this company can legally refuse returns of certain items for any reason at all (which, as I understand it, means not even defective merchandise in those categories can be returned).

I'm wondering if anyone has ever encountered a situation like this before when purchasing mail order? Would appreciate any advice on what might be my best course of action under the circumstances.


Last edited by swerl; 12-22-2011 at 03:41 PM..
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Old 12-22-2011, 03:55 PM
4,919 posts, read 20,267,370 times
Reputation: 6229
I think the rules are that if a store does not have a return policy they are required to honor a 30 day policy. If they have a return policy thats the policy. Since they had a policy (even if you didn't read it) that policy is legal. In no case can they refuse a defective or "product not as portrayed" return. You will need to send the unit back as a defective item but keep in mind if they find nothing defectrive, your still on the hook.
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Old 01-03-2012, 11:04 PM
Location: Diaspora
21,826 posts, read 24,915,152 times
Reputation: 8995
You've purchased a 28" monitor and you are sitting too close to it. You should be sitting approx. 3 feet from the screen.

As to why the return policy for large screens. Its because of years af abuse of return policies by people who "rented" a monitor for a few days, stayed within the return policy, to do a project and returned it.
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