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One STUPID procedure I have seen was the DRAG (removal of large number of bills from the Cashiers drawer)...
Since being out of the trade have seen where a Cashier was waiting for a customer and could have very easily taken this time to take care of the DRAG since the opening was there.........nope....... they have to just do it the hard way.
Hmmm... our register don't alert until a certain dollar amount is reached, then we have a specified amount of time to pull that money from the registers. It seems natural to me that the alert is triggered when we are busy and taking in large amounts of money, unfortunately not the most convenient time from a customers POV.
Hmmm... our register don't alert until a certain dollar amount is reached, then we have a specified amount of time to pull that money from the registers. It seems natural to me that the alert is triggered when we are busy and taking in large amounts of money, unfortunately not the most convenient time from a customers POV.
I worked in a store where a warning signal came on after a certain amount was in the register. It would say "Pickup needed soon", then you'd hit a button and the notice would go away and come back after the next transaction. Supposedly it would shut down completely if it hit a certain amount, but I never saw that happen.
It seems like the best way to do a pickup would be when you have no customers waiting, it would also be safer from a security point of view.
Todays registers do everything to the point a live person is almost NOT needed.......(self checkout).
Todays Grocery checkers etc have NO idea on the prices being rung up whether correct or not.
The registers even tell the checker on how much change to return to the customer......NO need to count it out.
Bar code is NICE but wunder if it is 100% correct based upon a personal experience of being charged a price for an item (print out) NOT purchased while NOT charged correct price for the item I did purchase......obvious computer entry mistake.
Brought it to the cashier attention before leaving the store and a MGR did make an adjustment/credit.
It seems like the best way to do a pickup would be when you have no customers waiting, it would also be safer from a security point of view.
Catch-22, no point in picking up a small amount of money before the rush, and waiting until after the rush means holding very large amounts of cash in the registers, even more of a security risk.
Not to mention that stupid alert slows down the transactions, might as well do the pickup and hold the line up for all of 60 seconds in order to get things moving along again.
Technology is only as good as the person doing the programming or entering the data, never going to be perfect as long humans are involved.
Todays registers do everything to the point a live person is almost NOT needed.......(self checkout).
Todays Grocery checkers etc have NO idea on the prices being rung up whether correct or not.
The registers even tell the checker on how much change to return to the customer......NO need to count it out.
Bar code is NICE but wunder if it is 100% correct based upon a personal experience of being charged a price for an item (print out) NOT purchased while NOT charged correct price for the item I did purchase......obvious computer entry mistake.
Brought it to the cashier attention before leaving the store and a MGR did make an adjustment/credit.
Ain't technology wonderful.
I've noticed this, and in some stores they scan items so fast that it's hard to keep up with them to see if the prices are accurate, especially if you're trying to corral the person who is bagging your groceries improperly. I check my receipt before leaving and I almost always find a mistake. It's aggravating.
People are inconsiderate. I remember working at a restaurant and people would come in five minutes before closing and order a full course meal. The poor waitress had to stay until they left even though she would be getting no more customers and was only being paid 2 bucks an hour (+tips). ALSO the cooks would often have started their clean up routine which they would have to do over (clean the grill ect....).
These people could have gone to a 24 hour diner and had the same food BUT.....
See, this is what I don't understand at all -- people going into an actual restaurant and sitting down to eat a full meal, taking their sweet time, right before closing time! Are they really that oblivious, or do they just not care? That's so inconsiderate, since it's not just the waiter who has to stay and serve, but also the COOKS and likely the manager as well who have to start everything up again after already cleaning/closing shop. Just wow.
Anyway, I have to say it's rare that I come in late to a store and shop because I know the employees have a life and want to get the hell out of there. Most everyone deserves that. A store has a certain time posted for a reason and and I know their policies don't revolve around me and my (bad) scheduling, so tough luck on me. Plus, 9 times out of 10 it's not something I absolutely NEED or that won't be there tomorrow. Many customers aren't stupid though and purposely come in 3 minutes till closing because there are "less people and it's easier to shop" (literally heard this from a customer one time). I get it, but c'mon. I still remember from a previous job a few people who regularly came in 5 minutes till closing and shopped, literally taking forever, which often lead to some employees staying up to two hours past the end of their shift (since they still had to close and it was discouraged to start cleaning and closing procedures with people still shopping). It was worse when they only bought a few random lost cost items. If you have to buy some last minute necessities (toilet paper, soap, etc.), it's whatever... but it's pretty clear most of the people who come in super late aren't in 'emergency' mode and just want to browse. It just seems selfish and I try to respect a store's closing times, usually just returning tomorrow if I feel it's too late.
Quote:
Originally Posted by TexasHorseLady
A question for those of you who think it's your God Given Right to enter a store at five or ten minutes before posted closing time and hang around after closing - just when do you think that the store DOES "really" close? Ten minutes after the posted closing time? Half an hour? An hour? NEVER, if you wish to stay there all night?
As to a Restaurant closing hrs my late wife was a waitress in her younger years and the practice at that time was to inform customers coming in that the kitchen was closing down and items would be limited.
She had things to take care of after closing (fill salt/pepper/sugar) clean up behind their working area etc as needed....no piece of cake but necessary work before the next days opening.
And we find it equally annoying when some retail establishments start a countdown over the PA system 15 minutes BEFORE closing, then 10 minutes, then 5 minutes and then minute by minute. If you want us out by closing then come by and assist us in finding the items on our list(s). I think in the past it was called "Customer Service". And maybe in the present too?
We make these announcements BECAUSE we're sick of people taking their damn sweet time, getting to the cashier 10 minutes after the store closes! Get to the store earlier or come back tomorrow!
We make these announcements BECAUSE we're sick of people taking their damn sweet time, getting to the cashier 10 minutes after the store closes! Get to the store earlier or come back tomorrow!
Obviously you don't own the store. You'd feel differently if you did.
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Are they really that oblivious, or do they just not care? That's so inconsiderate, since it's not just the waiter who has to stay and serve, but also the COOKS and likely the manager as well who have to start everything up again after already cleaning/closing shop. Just wow.
I still remember from a previous job a few people who regularly came in 5 minutes till closing and shopped, literally taking forever, which often lead to some employees staying up to two hours past the end of their shift (since they still had to close and it was discouraged to start cleaning and closing procedures with people still shopping). It was worse when they only bought a few random lost cost items. If you have to buy some last minute necessities (toilet paper, soap, etc.), it's whatever... but it's pretty clear most of the people who come in super late aren't in 'emergency' mode and just want to browse. It just seems selfish and I try to respect a store's closing times, usually just returning tomorrow if I feel it's too late.
