Thanks! I forgot to say that I need a chair for a tiny space. I WISH I could have an oversize leather chair!
Maybe after I move. I am looking for a larger place. I picked the one from Staples based on reviews and it is rated for 8 hours use and was small enough for my current space.
Anyway, I called AGAIN and the person I talked to said she would reship it by UPS and sent me a $20 coupon.
She was #6 or #7 of the people I talked to and the only one who was helpful and didn't give me dumb excuses. She actually said "this never should have happened."
Fingers crossed...it is supposed to come tomorrow. If not, I will be on Amazon.