Quote:
Originally Posted by Chris Meyers
Call Amazon. They have stupendous customer service. Every time I call they fix everything and usually give me a credit.
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NOT!
I ordered and paid for some canisters. The seller cancelled the order, saying they were out of stock. They were also the cheapest canisters in that style by about $70.
So I contacted Amazon. The man was very nice and said he'd give me a credit. However, when I went to order different canisters, I noticed the same seller had relisted his same canisters at the same price. Since they were still cheaper than any of the other canisters, even with the discount, I contacted Amazon again to find out if I could get these same canisters and what would happen if the seller cancelled my order again. I was assured this time that the seller would not cancel the order. In fact, I was emphatically assured.
I paid for the canisters again (note that I had to wait 10 days the last time to get my money refunded) and of course, the seller cancelled my order again. I contacted Amazon again. This time I wanted my money back right away and I wanted a discount to get the canisters for the same price I was going to pay, but from someone else. Of course, I had to wait 10 more days for my money to get refunded again and I was told a 10% discount was all I would get.
I got my canisters off of eBay.
This was the 4th order Amazon had screwed up - out of 4 orders. Of the first three, one was cancelled (out of stock), one was wrong (returned), and one was supposed to be sent gift wrapped (which I paid extra for) and wasn't.
So at this point I contacted Amazon to close out my account and was sent a form to fill out. I filled out the form to close my account and as I had kept all the emails about the canisters, I sent those as well in the 'Comments' section and then sent the form back.
A couple days later I got an email from Amazon saying they could not close out my account because they could not find a
seller account for me.
True story.
I wouldn't buy anything off of Amazon if you paid me at this point. I've never seen such a messed up company. I've been buying off of eBay for 20 years and I've never had a problems like I've had with Amazon.