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I don't know anything about the law, but I think you're not required to do anything.
If a company cannot control their own warehouse and shipping dept., you are not under any obligation to help fix it.
If you feel morally obligated to try to correct the error, then you should totally do that, if it makes you feel better.
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If you went to a rock concert and there were backstage passes and free drink tickets in your ticket order that you didn't expect, would you give them back?
I would want what I ordered in the first place, that's why I ordered it. Return the wrong item, call the company first and arrange for the return. They should be happy to pay the shipping fee.
You order and pay for a product, and when you get it, it's the wrong one, but it's better & worth more than the product you originally ordered. What would you do, keep it or return it for the original?
This happened to me.
I contacted the seller to tell them.
Location: Scott County, Tennessee/by way of Detroit
3,352 posts, read 2,824,164 times
Reputation: 10348
Quote:
Originally Posted by Sundaydrive00
I would let them know that they sent me the wrong item and see what they want to do. Depending on the price difference, it might not be worth it to them to pay to ship it back then pay to ship my original order. Are we talking about something that is $10 more or something a lot more expensive?
If it was something like I ordered a Ninja blender ($100) and they sent me a vitamix ($600), then yes I would say something and send it back. It is not what I ordered and it would be wrong to keep it. But I would ask for my original shipping charges to be refunded to me, or ask for some kind of compensation for the mix up. Especially if it now meant that I had to take the wrong order to UPS to ship back, or if it was something I was wanting by a specific date.
That's what I was thinking....if I ordered a hand vacuum that was $50 and they sent me one that was $65 and it was to my liking, I'd keep it.....not going to hassle with boxing it up...shipping it off....etc....the blender scenario would go back....
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