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Then yes, you were being unreasonable. Calling up the store and yelling at people who had nothing to do with the issue is unreasonable. I'm guessing you are a grown adult, correct? Learn how to handle an issue so that it is not leading to people hanging up on you.
OK, you think I was unreasonable... That's all you had to say. Although I see nothing unreasonable about calling to inquire into two missed delivery dates. But let me say too that again - where are getting your "facts" - from the air - maybe that is why you think it is unreasonable. I never said I yelled at anyone. I said I grilled him - meaning I asked a lot of pointed questions about the delivery they LIED about.
But that's OK, you seem to think that something I did was wrong, I don't see any wrong steps I took up to an including getting my delivery a day AFTER the second time they rescheduled me for no known reason or good excuse. I guess you don't value your time; sitting around for a day and a half waiting for a promised delivery that doesn't come.
Last edited by blktoptrvl; 06-28-2017 at 06:31 PM..
Sorry, I'm not an arborist, a forest owner, lumber jack, saw mill operator or lumber store; but I guess you didn't really mean to go back that far when saying I should do it myself. I figure buying lumber and having it delivered so I can rebuild my deck myself is DIY enough.
I'm a bit surprised at the hostility directed to the OP. Sure, there are all kinds of other ways he could have gotten the lumber to his home, but the vendor agreed to deliver it on his terms and he paid for the delivery. Once that's all in place, what is the customer supposed to do, especially when the company repeatedly fails to do what it's getting paid to do and apparently lies about it?
I think the OP has every right to be angry about how he was treated. What should he do about it now? Let go of it? Pursue some kind of redress?
I don't really know, but maybe a refund of the delivery fee, since it wasn't delivered as promised, or a voucher on a future purchase would be a good gesture for the company.
OP is not unreasonable, but possibly expectations are too high for Home Depot/Lowe's. I agree with SundayDrive that the best solution would be to select and pay for the lumber at the store, then rent a truck and bring it yourself. If necessary, hire a helper to load/unload the truck.
Customer service should be better, but that's the state of America these days. Instead of pressing the issue, learn from it and move on.
There are two basic principles at work
1) you can get something Fast, Cheap, Good - pick two only. OP wanted all three
2) you don't get Tiffany service at Wal-mart prices.
Is this a big box chain hardware store? If so we have never had a problem. We actually just had brick pavers delivered from one with no issues. With that said, I get bent out of shape easily! I've been working on not lashing out on someone who probably has no part in whatever is wrong, but I expect good service and when I don't get it I freak out! It's as if no one takes their job seriously anymore and does whatever. Who care about the customer! Anyway, like I said I've been working on trying to remain calm in those situations, but sometimes it is hard as I just can't stand "STUPID"!
well it happens to me far too often as well. it seems like everything i purchase, regardless of price, has an EXTREMELY bad customer service experience associated to it. to the point where i almost dont want to buy anything. i recently bought a lot of furniture and paid for white glove delivery only to have the guys dump the boxes in the foyer, so my husband and i spent hours assembling and had to pay a dumping fee to get rid of the boxes. my list goes on and on and on. this person paid for a service then got jacked around. why is this his fault?
well it happens to me far too often as well. it seems like everything i purchase, regardless of price, has an EXTREMELY bad customer service experience associated to it. to the point where i almost dont want to buy anything. i recently bought a lot of furniture and paid for white glove delivery only to have the guys dump the boxes in the foyer, so my husband and i spent hours assembling and had to pay a dumping fee to get rid of the boxes. my list goes on and on and on. this person paid for a service then got jacked around. why is this his fault?
They delivered to your house... what did you expect?
well it happens to me far too often as well. it seems like everything i purchase, regardless of price, has an EXTREMELY bad customer service experience associated to it. to the point where i almost dont want to buy anything. i recently bought a lot of furniture and paid for white glove delivery only to have the guys dump the boxes in the foyer, so my husband and i spent hours assembling and had to pay a dumping fee to get rid of the boxes. my list goes on and on and on. this person paid for a service then got jacked around. why is this his fault?
Quote:
Originally Posted by AustinB
They delivered to your house... what did you expect?
Since she said she "Paid for White Glove Service" (something I'd never heard of until this thread), I would guess she expected the things normally associated with that service.
Sam's list that service as:
White-glove delivery
The delivery agents will unload and place your items in the room of your choice.
White-glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs.
Delivery times are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday, and will be scheduled as a 4-hour window.
Extraordinary delivery conditions may require an additional fee.
Upon delivery please inspect the item(s). Please notate any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note refused due to damage on the receipt.
Similar services may vary, but I don't see why so many here are having trouble understanding that the complaint is that we are NOT getting what we paid for.
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