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I recently
Purchased an NFL jersey from a fan site I found on google . It was abnormal looking fan site for all 32 NFL teams and had all gear .
I waited almost 4 weeks for the package and it was a knockoff , I know this because I own many official jerseys and the color on the numbers and name is not the same color as the rest of it . HOWEVER , I can see where they can get away with this to those who aren't repeat jersey owners and know a real one
They used real NFL patch and Nike patch , and used a Nike tag "just do it slogans " etc very authentic until they messed up
The two different colors of green .
I contacted Nike not looking for a handout but to report someone posing as Nike , they thanked me and confirmed the site was not authorized to sell Nike but other than that didn't seem to care .
My question is how do I report this site and go further than Nike ? And get my money back
They seem to be out of China although their entire website is in English and looks normal
Companies take their brand seriously and actually uses many avenues to deal with this. Just because you didn't see them jumping up and rushing to the ports with pitchforks in hand doesn't mean nothing is happening. Everyday, CBP intercepts hundreds of thousands of packages coming from overseas with counterfeits. When a report is received, the company usually will place a evidence order that enables them to receive the illegal item. With that in hand they can use it to get CPB to intercept and inspect all shipments from that company. Of course another one will open up to take its place because american shoppers are idiots and fools who think these cheap foreign items are real. The blame rest with the buyers who enable theses rip off places to flourish.
You DO understand what the BBB is don't you? They are not a Government entity and have no authority to do anything.
Glad you pointed that out. I do not think most people understand BBB really doesn't and can't do much. I don't know what the OP can do, but BBB won't be much help.
BBB is a joke, exists mostly so upset customers can feel like they're getting one over on a business they're upset with. If this is really something you want to do though, googling your thread title brought up the method/place to do so immediately.
Contact your CC company/bank to see about getting money back?
Update : they basically are threatening that my package will get lost in transit since they are located in Asia and that I won't receive a refund until they receive the package and even then it's 5-30 days after . They said " see it takes a long time , why don't I accept a 10% refund and accept the package .
I told them I would accept a 50% refund . And they told me they appreciate my willingness to accept a refund but that I should too high for their cost and they will allow a 30% which is " the highest in their history "
Should I just accept the 20 bucks back and lesson learned ? Or should I report it to my bank and see if they would get the money back?
I feel like if I tried to report the charge in my card they wouldn't accept it because I "willingly " purchased this and have this in my possession
I really don't trust shipping something all the way back to Asia , had I known this was a knockoff company out of china I wouldn't of done this
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