USPS Insured Package Claim (selling, deal, online, gift)

[Threestep2]

Scenario:
Flat rate box with two items was mailed out, insured for $120. Package arrived torn with one item only. First claim was denied for lack if receipt of payment for contents. Second claim was denied as invoice with $ amount and PIF was not a receipt. Third claim was denied as a handwritten receipt is not proof of payment and cash register or some online payment confirmation is required.
SO has an OK business license but keeps selling to a very limited clientele; 2-3 packages every couple of months.
The recipient returned everything to his local post office. SO resent the order. So far he is out one order with half of it somewhere in the USPS system. As two appeals were denied with what looks to me as similar reasons, calls and emails are not being answered and the only actual contact was a no-name who claimed there are no supervisors/managers in claims - does anyone know something about the process? Thank you.

[Cida]

I don't know about the process, but I do know that when you deal with the post office, you should get everyone's name.

As a first step, start by talking to your local branch manager, and be prepared to escalate. As a second step, call your local USPS consumer affairs office. And don't email. Either telephone or letter.

Good luck.

[Lodestar 77]

Gotta be so careful because there are numerous ways to get "insurance" denied. Did you know Gift Cards are not insured? I asked, and found out. So I never send a GC any more in a card or letter. They are too easily felt by weight and shape that they are highly likely to be stolen. I will send cash, which is flat, in a card before a GC.

Keep being the "squeaky wheel". Appeal each and every denial until it's not worth your time anymore. I have appealed 3 health insurance denials and won each one.