How would you feel about this as a customer? (shop, used, brand)
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At the *major grocery store chain* I work for the cashiers are allowed to do the following...
You are waiting in the line at register 16. Your groceries are already on the belt.
The cashier at register 15 literally takes your groceries off the belt and moves them to their register because he/she does not have any customers.
How would you, as a customer, feel about that?
I don't know what the military secret is regarding which "major grocery store chain" this is, but I DO know with certainty that it wasn't Wegmans.
There are always going to be occasions where checkout lines "open up," and that's when customers decide whether to move to those (or shorter) lines, and they generally don't do so once their groceries are already on the belt--which usually means you're next. Yeesh. How impatient are some people, anyway. (That's not a question.)
Cashiers frenetically running around like a hundred Woody Allens, moving items from one belt to another, is a spectacle I guarantee won't be replicated in other "major grocery store chains."
My original response to the post was: heck yeah! This is great! What's the problem?
Then I saw this:
Quote:
Originally Posted by snugglegirl05
There is a cashier at work who does not ask the customer if he/she wants to come to his line when they are waiting in the lane next to him, & their groceries are already on the belt, & he has no customers in his line.
He literally takes the customers groceries off the belt & takes them to his line.
Again, as a customer, I think this is awesome. It saves me time.
However, as an employee, I might be concerned. Am I being evaluated based on how quickly I'm able to ring up customers? or how often I ring up customers? You might want to get clarity on that from management.
I never thought about this before. I don't have any problem with a cashier doing that but, to be honest, they've always asked first. Interesting....I do have issues though with waiting in long lines without any good reason and have left the store without buying anything.
I would consider it good customer service & not over analyze it. It is a grocery store, not a clothing store with sales commissions.
This^^^.
I've had this good service of moving my items over for faster service and it doesn't bother me. The quicker the better. I know Kroger's (Fry's) stores in our area want to move people out as fast as they can. Several cashiers have mentioned that to me when I've mentioned "wow you're fast".
BTW, your food/item has probably been touched by at least a dozen people before you took it off the shelf.
It seems like more of a hassle to remove groceries that have already been put on the belt, carry them to another aisle and place them on a second belt, than to just wait where you are.
I have never seen this done, and I wouldnt really like it. Waiting for the person in front of me is when I peruse the quality literature in the checkout line.
Sometimes at Publix, where they are good at customer service, a bagger will step in front of my cart and unload it for me. I could really do without this, since I like to arrange my foods, like meats and frozen, together. It’s not that I care about someone touching the food, it’s just kind of a personal space issue.
Sometimes at Publix, where they are good at customer service, a bagger will step in front of my cart and unload it for me. I could really do without this, since I like to arrange my foods, like meats and frozen, together. It’s not that I care about someone touching the food, it’s just kind of a personal space issue.
The same employee I mentioned who takes the next customer in line groceries off the belt and moves them to his belt also does this for his customers and other cashier's customers.
He does this when he is either assigned to a register next to another cashier or when he is bagging for another cashier.
Yeah, I don't love it when the bagger does this either for the same reason. I arrange similar items together and the bagger just puts everything on the belt willy-nilly.
I don't care if they touch my groceries, any cashier is going to touch them as they ring them. But if they are already on the belt, it seems like a waste of time to take them off. Just take the next person in line after me.
I agree. Once my stuff is on the belt, I'm done with lane selection. I'm staying put.
I think you ought to concentrate on doing YOUR job and quit worrying about the job someone else is doing!
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