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I was at Kohls a few weeks ago, well before Thanksgiving, and the return area was filled with people with their Amazon boxes. If it is that bad before the holidays, I can't imagine what it will look like the days after Christmas with so many people trying to return their Kohls and Amazon purchases.
No matter what, compared to the old days when you just dropped something off at a UPS store or had a mailman pick it up going to a Kohl's location is a pain. They are not all over like McDonald's
I remember when Amazon first changed I had a customer try to give me a "Kohls return" and I kept telling her that was not a postal label. After three go rounds I guess she finally bought a return from Amazon rather than taking the 30 minute after noon, or hour plus rush hour drive to the local Kohls.
No matter what, compared to the old days when you just dropped something off at a UPS store or had a mailman pick it up going to a Kohl's location is a pain. They are not all over like McDonald's
I remember when Amazon first changed I had a customer try to give me a "Kohls return" and I kept telling her that was not a postal label. After three go rounds I guess she finally bought a return from Amazon rather than taking the 30 minute after noon, or hour plus rush hour drive to the local Kohls.
My nearest Kohl's is at least half an hour away in a high traffic area. I probably won't be doing that.
At our Kohl's they have a separate kiosk set up for the Amazon returns.
They give a 25% off coupon to Kohl's and we used it.
We do shop at Kohl's anyway, but we probably would not gone to Kohl's that day so I would guess it's a win for them too.
Last Sunday at my local, 30 minutes away on Sunday, Kohls the Amazon line was longer than the main Kohls checkout line.
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