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Old 04-22-2008, 12:04 AM
 
Location: Tennessee
28,521 posts, read 48,612,308 times
Reputation: 20291

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Remember when customer service meant service provided for you? By someone else?

More and more, customer service means you get to serve yourself.

Where has all the help gone? - MSN Money
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Old 04-22-2008, 07:09 AM
 
Location: Land of Thought and Flow
8,321 posts, read 13,750,348 times
Reputation: 4889
I take care of my bills online instead of going to any given place. Why? Because I'd rather do it myself than to stand in line for 30+ minutes, then deal with the attitude of some cashier around the same age as I (only half the drive), to only find out that they've done something wrong. All the while, rowdy kids are jumping all over the place and you can't tell who the parents are - because nobody is batting a second eye at them!

It also doesn't waste as much time! Less time paying bills, more time spent with my family.

In all, I'd rather do it myself vice dealing with the poor attitudes of those paid to do it. That in itself is pretty sad.
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Old 05-11-2008, 02:36 PM
 
Location: Fredericksburg, Va
5,225 posts, read 13,807,155 times
Reputation: 7473
Don't you hate going to a store, trying on clothes, finding you need a different size, and then having to totally dress to get that different size! Where are the sales folks to run and get that item for you?
I try to bring several different sizes with me into the dressing room, but with the weird sizing nowadays, it's nearly impossible to get it right the 1st time.

As far as bills--I would NEVER go and pay in person! I don't do the online thing though--I LOVE writing checks and all of my bills are mailed.
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Old 05-12-2008, 05:03 PM
 
Location: friendswood texas
2,489 posts, read 6,660,059 times
Reputation: 3066
My question is where did all the salespeople go who know about the product. It used to be you could go to a store like sears and they would know the ins and outs of each product in their dept. but not anymore. I went to sears to get a part for my sewing machine. I wasn't sure if what I had picked out was right so silly me I went and asked a sales person. Their response, oh I don't know I just run the cash register and place orders. ARGH!!!! Same with the people in the lawnmower section. Don't they train anyone anymore?
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Old 05-12-2008, 08:25 PM
 
Location: Alexandria, VA
11,896 posts, read 21,161,339 times
Reputation: 17637
Nope - no training..I actually do merchandising (help out various company's with various products) -make them look nice on display, pull out discontinued, etc. - but I spend a large part of my time helping customers find what they want...this particular dept. store has cut back on workers.....sad.... do they not realize the business they are losing?
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Old 05-15-2008, 10:47 PM
 
11,836 posts, read 25,818,600 times
Reputation: 2790
Nordstrom's is one of the few stores I know of where the salespeople actually know their products & are helpful.
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Old 05-18-2008, 06:25 PM
 
Location: home...finally, home .
8,282 posts, read 18,864,268 times
Reputation: 17925
Where are the sales folks to run and get that item for you?

I don't think I have seen that since the fifties.
__________________
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People may not recall what you said to them, but they will always remember how you made them feel .
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Old 06-10-2008, 05:41 AM
 
893 posts, read 495,032 times
Reputation: 431
I was at Pennys in Omaha and the clerk told me they no longer could leave the check out area to do anything. They have people who come in and do the racks and re hang things. It was really weird if you couldn't find something you were on your own.
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Old 06-10-2008, 08:39 AM
 
Location: When the people find that they can vote themselves money, that will herald the end of the republic
1,084 posts, read 1,864,191 times
Reputation: 948
Quote:
Originally Posted by Barkingowl View Post
Nordstrom's is one of the few stores I know of where the salespeople actually know their products & are helpful.
The only reason Nordstrom's salespeople are making comissions in additon to a hourly salary.
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Old 06-10-2008, 09:32 AM
 
7,139 posts, read 13,380,057 times
Reputation: 2342
I agree, many places now either have NO service, or service with a snarl. Mostly untrained teens or 20+ who don't want to be there anyway, but are paid next to minimum wage to do a drudge job--and it shows. I doubt the larger chain stores care much about customer loyalty. I refuse to use the self-checkout aisles in grocery stores. In fact where I live, there are none at the major markets here anymore.

Coldwater Creek (women's attire) still has very good personal service, will bring you items to the fitting rooms, etc. One of the few women's stores left which I have seen keep that service. Nordstroms' very nice, sales people are helpful, but none near me. Sears and Penney's have declined so drastically over the years, I just don't go there. Same goes for most of the well known chain stores. Those places with good service now the exception, not the rule.
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