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Old 03-23-2024, 08:53 AM
 
Location: Arizona
8,313 posts, read 8,749,138 times
Reputation: 27860

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Genworth

We always here that the call is being recorded. They are the only ones that ever called me back to apologize for the way I was treated on the phone.
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Old 03-23-2024, 09:39 AM
 
Location: Sandy Eggo's North County
10,472 posts, read 7,083,253 times
Reputation: 17199
Yep, CostCo has their poop together.
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Old 03-28-2024, 09:50 PM
 
19,942 posts, read 12,233,681 times
Reputation: 17655
Neiman Marcus, American Express, Amazon and Dr. Mercola. Those are a few that come to mind that have repeatedly given excellent service. Publix which is regional also tends to have very polite and helpful associates.
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Old 05-25-2024, 11:19 PM
 
Location: Georgia, USA
37,363 posts, read 41,608,475 times
Reputation: 45578
I will second the compliment for Publix. Their employees are always polite and helpful.

Today I scratched my arm throwing some trash in the dumpster at DH's office. I was in Publix later in the day and the scratch started bleeding. One employee got me a (warm!) wet paper towel and some dry ones. Next thing I know a manager is checking on me. He got me a bandaid!

Also, USAA. They were great to work with on insurance issues with our major house fire, which also got my car.
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Old 05-26-2024, 05:14 AM
 
Location: Coastal Georgia
50,534 posts, read 64,519,554 times
Reputation: 93806
Another vote for Publix. It’s worth paying a bit more for customer service, no wonky carts, someone will load your car if you want, and employees looking for ways to be of assistance. It’s funny, but I just had a rude cashier at Publix. It was so unusual I was actually amused. I don’t think she’ll last long.

Consumer Cellular has actual American humans on customer service lines.
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Old 05-26-2024, 07:38 AM
 
Location: A Yankee in northeast TN
16,192 posts, read 21,352,181 times
Reputation: 44109
We have a couple of employees that work for us part time AND they work for Publix part time. They don't strike me as any more or less polite and helpful than any of our other employees.
I wonder how much is public perception towards certain larger companies, like Publix, Chick-fil-A, and Costco. Are their employees really that much better or is there some good PR going on?
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Old 05-27-2024, 06:39 AM
 
Location: Coastal Georgia
50,534 posts, read 64,519,554 times
Reputation: 93806
Quote:
Originally Posted by DubbleT View Post
We have a couple of employees that work for us part time AND they work for Publix part time. They don't strike me as any more or less polite and helpful than any of our other employees.
I wonder how much is public perception towards certain larger companies, like Publix, Chick-fil-A, and Costco. Are their employees really that much better or is there some good PR going on?
Not so much good PR, but specific training. I think they hire for people skills and then train for specific responses for specific instances. For example, I’ve heard that Chik fil A employees are not allowed to say “no problem” as a response to thank you. They are to say, “you’re welcome” or “it is my pleasure”.
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Old 05-27-2024, 11:27 AM
 
27,340 posts, read 44,380,474 times
Reputation: 32622
Trader Joe's is a relentlessly great performer. Another retailer not mentioned is Nordstrom. Ritz Carlton is another, where employees are "empowered" to make customer service decisions involving up to $2000 in value minus management approval.
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Old 05-27-2024, 12:20 PM
 
2,279 posts, read 1,142,230 times
Reputation: 6456
Agree with the OP that B&H is phenomenal, more so when you consider the types of items they sell and how problematic returns could be.
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Old 05-27-2024, 12:25 PM
 
Location: Rural Wisconsin
20,135 posts, read 9,657,109 times
Reputation: 38888
"LOVE" Chik-Fill-A.

Locally, there is a small market that will order whatever one wants if they don't have it and it is available, and their baggers will gladly carry bags to someone's car. (In fact, if there is not a line, they insist on doing that.) The cashiers are all, without exception, ALWAYS friendly.
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