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To me, customer service is more of a personality. Either you have it or you don't. People can learn about customer service techniques, but it still boils down to personality. There are so many people in customer service oriented jobs just doing that job because they have to. Not because they want to. It reflects in their actions when you deal with them.
I believe Customer Service is still around, but it works both ways. If the customer projects an even-tempered attitude, chances are the interaction will turn out fine as the person providing the service would feel no reason to treat you terribly. However, I think we as a society-myself included- have become too self important and feel entitled to whatever we want, when we want it, how we want it, and don't forget we want it right now! With that, many people expect the person providing the service to exude sickening cheerfulness-something they lack themselves- while the customer stands unmoved, scowling and/or behaving in any crass manner they see fit because after all.."I'm the customer". With that mentality and attitude, expect the ADULT on the other side of the counter or wherever they happen to be to give you the same, it's what you deserve.
low wages and mean streets dont
buy a lota employee loyalty and smiles.
amazing how customers will kick staff around and wonder why the greeter at walmart is hiding. its a mirror people. our ugly and greed shows on their face.
every picture tells a story don't it.
(rod stewart sing it)
To me, customer service is more of a personality. Either you have it or you don't. People can learn about customer service techniques, but it still boils down to personality. There are so many people in customer service oriented jobs just doing that job because they have to. Not because they want to. It reflects in their actions when you deal with them.
Sure, there are a lot of people in customer service, but I don't thing anyone freely aspires to a position such as that. Salary and benefits are typically low and the job is likely a default job for many because of a lack of other skills.
Sure, there are a lot of people in customer service, but I don't thing anyone freely aspires to a position such as that. Salary and benefits are typically low and the job is likely a default job for many because of a lack of other skills.
In some places, maybe, but this attitude is where the problem lies. You're not better than the person behind the counter, or the person taking your order. As a matter of fact, the person behind the counter may well be the owner of the place or doing research for a book (Macmillan: Nickel and Dimed: On (Not) Getting By in America Barbara Ehrenreich: Books, or Macmillan: Class Matters: The New York Times: Books), or maybe they're a grad student getting their third doctorate and are mostly living on grants and like to work with people... or maybe they don't follow your guidelines to measure their own success and are actually pretty happy where they are... Just maybe. Kinda dangerous to assume that your illustrious degree in accounting and the corporate desk job that goes along with it is what the person on the other side of the counter aspires to.
I wholeheartedly agree with the comments on crappy customers. People who are jerks tend to get poor service. Next time you get what you consider poor service from someone, think about how you've been talking to them, or at them, as the case may be. If you watched your actions from the outside, you might be a little embarrassed.
(None of that was directed at HighPlainsDrifter, by the way... directed toward the general "you"... )
I've felt that good customer svc flew out the window starting several yrs ago. The only way you may get pretty good service is if salespeople are paid on a commission basis, otherwise no one gives a care anymore.
With the lousy pay most workers get I expect bad service and I don't blame them. It sucks, but you can't do much about it, just shop somewhere else.
I agree with this. The workers are paid virtually nothing and are treated like garbage. Their supervisors and managers are treated the same way, so morale is very low. I've worked Customer Service and it is the toughest job out there.
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