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View Poll Results: What kind of automated system do you prefer?
Voice recognition 0 0%
Button Pressing 9 64.29%
Combination of the two 2 14.29%
Other 3 21.43%
Voters: 14. You may not vote on this poll

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Old 03-07-2009, 11:21 PM
Status: "Oh wait, what's this?" (set 11 days ago)
 
Location: Tyler, TX
15,222 posts, read 18,594,634 times
Reputation: 8079

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I worked for six years for a company that writes software that controls these systems. They do it all, including voice recognition.

I hate the VR systems.

I don't mind using an IVR, as long as it's well designed. Navigating through several useless levels of menus or lists of choices 10 items long are the hallmarks of a poorly designed menu structure.
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Old 03-08-2009, 05:59 PM
 
19,922 posts, read 10,101,430 times
Reputation: 27344
"Your call is very important to us" - but not important enough to be answered by a human.

Verizon is the worst of the bunch. The way to beat Verizon's system is to say "Agent" and when they ask for clarification, say "Customer Service". You can then speak to a live person.

If you're finished reading this message, press or say "1". If you'd like to read it again, press or say "2". If you'd like to leave a message for the original poster, press or say "3". If you'd like to read this again in Spanish, press or say "4" ...
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Old 03-09-2009, 10:11 AM
 
8,648 posts, read 15,540,127 times
Reputation: 4579
Quote:
Originally Posted by Charley View Post
"Your call is very important to us" - but not important enough to be answered by a human.

Verizon is the worst of the bunch. The way to beat Verizon's system is to say "Agent" and when they ask for clarification, say "Customer Service". You can then speak to a live person.

If you're finished reading this message, press or say "1". If you'd like to read it again, press or say "2". If you'd like to leave a message for the original poster, press or say "3". If you'd like to read this again in Spanish, press or say "4" ...
Or if you would like to change threads, press or say "5"...


FIVE....
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Old 03-09-2009, 11:46 AM
 
Location: Up in the air
19,116 posts, read 27,203,778 times
Reputation: 16267
At my boyfriends employer, they still answer the telephones on the first ring AND input orders over the phone with a real live person. It's pretty awesome And really, it's no wonder they're STILL doing awesome in the recession.
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Old 03-11-2009, 10:55 AM
 
955 posts, read 3,361,618 times
Reputation: 607
I HATE HATE HATE the voice recognition systems - GOD forbid you cough, your child makes a noise, or you have the tv or radio on - AHHHHHHHH - start over again ... no that is no correct... aAAHHHH - I pick push button EVERY TIME over voice - and preferably just push 0 to get a real live English speaking person
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