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Old 12-20-2008, 10:19 PM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,603,010 times
Reputation: 1286

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I was shopping for an Acura MDX today, after coming from another dealership (Volvo). I was talking about the safety ratings of Volvo, and the salesman says that the MDX is the only one with 5 stars across the board for everything, including rollovers - Strike 1! In addition he is claiming that I was wrong regarding the mileage of the Volvo (I just came from there, so I know what is on the sticker) - Strike 2! I ask for a card, and he is on the cell phone - Strike 3!

I check Safercar.gov

MDX
Safercar.gov

XC90
Safercar.gov

He is either a Liar or Idiot. I am giving the benefit of the doubt (Liar is so harsh) and go with Idiot.

I do not like when people make up stats or information and have no basis. That person lost my trust, and IF I go back, he won't get my sale.

I have learned to seek out information myself and 'play dumb' to see how 'honest' or 'knowledgeable' someone is. I frequently know more about their product than they do. Thus, I have switched over to shopping online for a majority of things. I save money, my time and I am saved from misinformation.

I am still contemplating but Consumer Reports notes reliability issues with Volvo's, in prior models.

Volvo XC90 vs. Acura MDX
Volvo XC90 vs. Acura MDX car comparison, compare auto pricing, specs, and features
http://www.acura.com/content/MDX/Learn/AwardsAccolades/Accolades/MDX_eprint.pdf (broken link)

Recommendations:
Know your product
Never discount what a consumer is saying
Keep your attention to the consumer/patron/guest/customer until interaction is finished

What's your experience?

Last edited by titaniummd; 12-20-2008 at 10:34 PM..
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Old 12-20-2008, 11:10 PM
 
Location: Vero Beach, Fl
2,949 posts, read 12,311,336 times
Reputation: 2079
My experience exactly until I started buying my cars through fleet sales at my Toyota dealer. This is a really positive experience because I am no longer dealing with floor sales people - it's refrshing and totally stress free. At another dealership some years ago they had to put me in an office because I totally lost it with the idiot I was working with.

About Volvos. Yes they have or used to have a stellar safety record but the quality of the cars A Whole Other Story. My husband bought a new s90 some years ago - beautiful and comfortable car, but talk about problems. Stay away from Volvos. There were so many problems.

Good luck to you. We owned an Acura some years ago too and it was a great car.
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Old 12-20-2008, 11:15 PM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,603,010 times
Reputation: 1286
Quote:
Originally Posted by jhlcomp View Post
My experience exactly until I started buying my cars through fleet sales at my Toyota dealer. This had been a really positive experience because I am dealing with floor sales people - it's refrshing and totally stress free. At another dealership some years ago they had to put me in an office because I totally lost it with the idiot I was working with.

About Volvos. Yes they have or used to have a stellar safety record but the quality of the cars A Whole Other Story. My husband bought a new s90. Some years ago - beautiful and comfortable car, but talk about problems. Stay away from Volvos.

Good luck to you. We owned an Acura some years ago and it was a great car.
What problems did he have with the S90? I was curious.

I know Volvo is owned by FORD - Does that have anything to do with that?

The Acuras have always been reliable from the experience of friends.
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Old 12-21-2008, 02:37 AM
 
2,653 posts, read 4,792,620 times
Reputation: 1915
Quote:
Originally Posted by titaniummd View Post
What problems did he have with the S90? I was curious.

I know Volvo is owned by FORD - Does that have anything to do with that?

The Acuras have always been reliable from the experience of friends.
My sister had an S90 as well, Leased. All the big things - engine, powertrain, etc. was fine, but she was constantly having problems with little things - electrical glotches, power window got stuck, some issue w. the Speedometer and something with the sound system. Things like that. She turned it in after the lease was up and moved to a Toyota.

If you are going to get out of this vehicle before the warranty lapses in 3 years, a Volvo might stay in the running. But if you plan to keep it more then that get the Acura. Honda reliability is bulletproof.

One last thing - In Ford's defense, many of the european manufacturers have poor reliability records. I would even venture that Ford's blue oval brand probably has better average reliability then most of the major European brands. So the issue may be with Volvo itself, not Ford.
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Old 12-21-2008, 04:41 AM
 
Location: NE Florida
17,835 posts, read 30,261,918 times
Reputation: 43284
titaniummd

ooooo I love car shopping my family and friends always drag me along when they go car shopping lol I have been called "a car salespersons nightmare"

We actually bought an Acura 2 years ago and love it

oh yeah did I mention I have a great connection at the Acura dealer on my side of town I would gladly "hook you up "
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Old 12-21-2008, 06:32 AM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,603,010 times
Reputation: 1286
Quote:
Originally Posted by Karla with a K View Post
titaniummd

ooooo I love car shopping my family and friends always drag me along when they go car shopping lol I have been called "a car salespersons nightmare"

We actually bought an Acura 2 years ago and love it

oh yeah did I mention I have a great connection at the Acura dealer on my side of town I would gladly "hook you up "


I don't like car shopping (the physical experience of going to a dealership). I like to read all about the vehicle, test drive it to see how it runs, check out all of the features inside and out (i.e. How many power outlets for the 3 IPODS, is there split AC right to left and front/back, keyless entry, etc).

I would love if you DM the name to me. My father in law lives on the border of South Carolina and Georgia and he's not too far from Atlanta or Spartanburg - where he was offered about $10k off the sticker (he just bought the MDX, also).

This is going to be purchased outright (not financed) and I am not trading anything in. I am heading to Utah with family to meet up with the other in-laws for X-mas for a week (skiing, snowmobiling, seeing X-mas concert, etc, etc); I hope to keep my ACL (anterior cruciate ligament of the knee) intact. I am not in a rush to buy and I hope to find a good deal.

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Old 12-21-2008, 06:39 AM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,603,010 times
Reputation: 1286
Quote:
Originally Posted by OC Investor2 View Post

If you are going to get out of this vehicle before the warranty lapses in 3 years, a Volvo might stay in the running. But if you plan to keep it more then that get the Acura. Honda reliability is bulletproof.

One last thing - In Ford's defense, many of the european manufacturers have poor reliability records. I would even venture that Ford's blue oval brand probably has better average reliability then most of the major European brands. So the issue may be with Volvo itself, not Ford.
I like to keep the car for a time beyond the warranty (5-8 years).

I had a Mercedes and I got to know the people at the shop (Mitch Carr in Kensington, MD) pretty well - that's a bad sign for the car but a testament to the goodness of the staff of Mitch Carr Automotive.

My 1997 Ford Expedition was reliable, I didn't have many problems except for the check engine light after 8 years. It was more of the design that I liked (and didn't like) - Size was not practical in small DC parking spaces, low overheads in parking garages and fuel economy was horrendous (where DC Metro fuel was $0.20 to $0.30 more than in the South). However, early in Marriage we were able to use the heck out of it to buy/move a lot of hardware,furniture,people, very easily.
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Old 12-21-2008, 10:41 AM
 
Location: NE Florida
17,835 posts, read 30,261,918 times
Reputation: 43284
Quote:
Originally Posted by titaniummd View Post

I would love if you DM the name to me.
Done
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Old 12-21-2008, 06:43 PM
 
Location: San Antonio
10,238 posts, read 19,065,688 times
Reputation: 10181
So the salesman lies, what, that comes as a surprise? Are you gonna buy what some salesman tells you to buy or are you gonna buy what you want and use the salesman as the tool to make the deal? Jesus Christ.
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Old 12-21-2008, 08:06 PM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,603,010 times
Reputation: 1286
Quote:
Originally Posted by Irishtom29 View Post
So the salesman lies, what, that comes as a surprise? Are you gonna buy what some salesman tells you to buy or are you gonna buy what you want and use the salesman as the tool to make the deal? Jesus Christ.
No it doesn't come as a surprise. However, I just presumed that he doesn't know his product not that I thought that he was a liar, as I stated in the original post.

I went to a different person today and also met the manager. Salesperson #1 can watch as I drive off with the new vehicle that I bought from Salesperson #2.
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