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Old 04-21-2014, 08:45 PM
 
Location: Peoria, AZ
962 posts, read 1,145,365 times
Reputation: 1044

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Looks like parts of St. Louis, Chesterfield, Edwardsville, Florissant and Granite City are going to get a service very similar to Google Fiber with speeds up to 1 gigabit per second.

Source: AT&T plans to roll out ultra-fast fiber network in St. Louis area : Business

Looks like some very good news for the St. Louis region.
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Old 04-22-2014, 08:44 AM
 
Location: Saint Louis, MO
1,908 posts, read 4,142,667 times
Reputation: 910
Great for businesses! At the individual level...$70/month? I won't be upgrading.
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Old 04-22-2014, 07:58 PM
 
584 posts, read 687,512 times
Reputation: 765
I tried the AT&T U-Verse, it was the worst internet package I have ever had. The modem that you are forced to use wasn't compatible with my router. The internet itself was spotty, failing at least once a day. I had to reset the modem repeatedly during the day.

The customer service was also a joke. They guy came and ran the line, but didn't hook it up on either end. I had to call several times over 4 weeks to get them to finish the job. The minimum number of times I was transferred to a different "unit" was six(6). The "west" unit would transfer me over to the "south" unit. They would transfer me then to the "red" unit and on and on. The max number of times was 14, yes fourteen time to handle a single issue. After I canceled the service, I had to call them to tell them I still has their modem and ask if they wanted it back. They told me to take it to FedEx, and they would handle the return. The guy at FedEx flatly stated the AT&T was a bunch of idiots, they kept sending returns to FedEx even so FedEx doesn't accept them. It turn out that USPS was the correct carrier for the return.

Overall the WORST customer service I have ever seen in my life. It was worse than the IRS, all major US airlines, BestBuy and Sear combined.

Avoid the AT&T U-verse like the plague. If they offer it to you for free, still don't use it.

Just to be fair - I must say that each of the customer service reps were friendly and very sorry for my problems. Unfortunately, not a single one of them could get the problems resolved.
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Old 04-23-2014, 09:13 AM
 
3,696 posts, read 2,576,073 times
Reputation: 2944
I actually didn't mind AT&T when I had it, except that the internet seemed to periodically go down for a few minutes, maybe every couple months or so. I do prefer Charter, though.

My experiences with IRS support have also been good, actually.
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Old 04-23-2014, 09:25 AM
 
584 posts, read 687,512 times
Reputation: 765
The AT&T DSL service was good. It wasn't until we changed over to the U-Verse that things went downhill. Unfortunately, once we change we were not allowed to go back. It was either stay will the poorly preforming U-Verse or drop AT&T internet all together.
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Old 04-23-2014, 04:39 PM
 
Location: Saint Louis, MO
3,360 posts, read 7,329,716 times
Reputation: 2175
Charter internet has been pretty awesome. Back when they were offering their wireless and whole-house DVR system, we jumped at it (about 2 years ago) was a fantastic TV and internet package at a reasonable price.

They stopped supporting the whole house DVR about a year ago, and now as the system starts failing, they have no one trained on how to service it properly. The Internet is still pretty good, but not near as fast as I experienced a few years ago. Our wireless use to clock around 50 MB/S but now has been consistently around 25 MB/S. I was informed that if I wired their modem, speeds were near 100 MB/S, and I wouldn't have doubted it one bit.
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Old 04-27-2014, 12:04 AM
 
3,696 posts, read 2,576,073 times
Reputation: 2944
Quote:
Originally Posted by flynavyj View Post
Charter internet has been pretty awesome. Back when they were offering their wireless and whole-house DVR system, we jumped at it (about 2 years ago) was a fantastic TV and internet package at a reasonable price.

They stopped supporting the whole house DVR about a year ago, and now as the system starts failing, they have no one trained on how to service it properly. The Internet is still pretty good, but not near as fast as I experienced a few years ago. Our wireless use to clock around 50 MB/S but now has been consistently around 25 MB/S. I was informed that if I wired their modem, speeds were near 100 MB/S, and I wouldn't have doubted it one bit.
Might it be an old router? 802.11g routers cap at 54Mbit/s in ideal circumstances, which could be limiting your speed. You might benefit from an 802.11n or better router, which has potentially much faster wireless.
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Old 04-27-2014, 10:36 AM
 
3,703 posts, read 3,349,851 times
Reputation: 2151
Quote:
Originally Posted by flynavyj View Post
Charter internet has been pretty awesome. Back when they were offering their wireless and whole-house DVR system, we jumped at it (about 2 years ago) was a fantastic TV and internet package at a reasonable price.

They stopped supporting the whole house DVR about a year ago, and now as the system starts failing, they have no one trained on how to service it properly. The Internet is still pretty good, but not near as fast as I experienced a few years ago. Our wireless use to clock around 50 MB/S but now has been consistently around 25 MB/S. I was informed that if I wired their modem, speeds were near 100 MB/S, and I wouldn't have doubted it one bit.
My charter internet was great for years until about 3 days ago. The guy a couple of doors down had a service call of some sort from Charter, and for some reason the technician was on a ladder doing something up on the telephone pole. All of a sudden it takes me 2 minutes to load gmail. Or anything else. I've tried explaining this to two different people on the phone, and they keep telling me to power cycle my modem like i didn't try that already.
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