Restore Ipad - failed (laptop, play, connect, download) - Tablets -iPad, Kindle, Galaxy Tab, Nook... - City-Data Forum

robertpasa · 09-20-2021, 11:17 AM

We have an old Ipad (2nd Gen, but I'm not sure) and my mom put a password on it, and forgot it. We didn't use it for years and now it just says "Ipad is Disabled, connect to Itunes."

I followed advice on the Apple pages and -

I downloaded Itunes to my Windows 10 laptop (don't have an Apple computer).
I pressed and held the Home button on the Ipad and connected it to the computer. The Ipad displayed a plug pointed up.
Itunes started downloading a huge file (1.33G which took an hour). I wasn't sure if it was downloading files to the Ipad only, or the computer. There was a checkbox called "Simultaneous download" and it was checked.
A suggestion was to to go "Summary" in Itunes. I couldn't find that at all.
When I got done, I rebooted the Ipad and nothing happened. It still just says it is disabled.

Any suggestions?

I am not signed in to Itunes - does that matter?

robertpasa · 09-20-2021, 11:25 AM

PS During this whole time, I went to Windows Explorer and clicked on Apple Ipad. It said it was empty.

When I mentioned the plug display what I meant was, a plug and an arrow and a circle saying Itunes.

Peregrine · 09-22-2021, 08:11 AM

You should get some indication from the computer that it has seen the iPad. Did you?

You should probably be signed in to iTunes, yes.

robertpasa · 09-22-2021, 10:48 AM

Quote:

Originally Posted by Peregrine

You should get some indication from the computer that it has seen the iPad. Did you?

In Windows Explorer, along the left, "Apple Ipad" appeared. But when I clicked on it, the area on the right was empty. Should that be empty?

Peregrine · 09-23-2021, 08:44 AM

Yes, it will be empty.

With iTunes open and logged in to an Apple account, this should give you a notification about the iPad.

robertpasa · 09-23-2021, 11:13 AM

You mean a notification will appear on the right in Windows Explorer?

Thanks.

Peregrine · 09-23-2021, 11:58 AM

no, iTunes will prompt you.
Like the second screenshot on this page: https://support.apple.com/en-us/HT201263

robertpasa · 09-23-2021, 12:10 PM

Thank you, I got it to work.

When I went through the recovery process, Ipad did not appear in Windows Explorer at all!

With an older Ipad, you have to press and hold power+volume at the same time. With newer Ipads, it's Home while connecting to the computer.