Internet/TV options -- sigh....

[bobandsherry]

Originally Posted by LKJ1988

Time to sue.

Sue over only a few $'s? Lawsuit crazy people are part of the problem in America, IMHO. Usually the only one's who come out ahead on lawsuits are the lawyers.

I've found that a polite email to customer service group usually gets appropriate attention. If not then contacting the office of the President of the company or head of shareholders relations usually gets a reasonable response.

In Spectrum's defense, so far no issues with my service after change over from Brighthouse. They even came out and upgraded all the routers in the community so that everyone would get higher speeds (100/100) that they had contracted for in our development. I pay $28/month to HOA which includes the 100/100 internet at no cost (UltraFi community).

As for cable, I pay $80 for cable Premier TV+phone package, brought my own Tivo ecosystem (2TB DVR) with me that provides service in 4 bedrooms and family room. I've looked at "cutting the cord" (which is not really cutting the cord since you still need fast internet) including PS Vue, DirectTVNow and SlingTV, and found nothing that comes close and is only a step backwards in channels and functionality. All the other options also don't include local channels. I'm against paying more than I should as the next guy, and yes, I'd like to pay less, but at this point there's no other good alternative or better pricing than what I currently get.

[LKJ1988]

Originally Posted by bobandsherry

Sue over only a few $'s? Lawsuit crazy people are part of the problem in America, IMHO. Usually the only one's who come out ahead on lawsuits are the lawyers.

I've found that a polite email to customer service group usually gets appropriate attention. If not then contacting the office of the President of the company or head of shareholders relations usually gets a reasonable response.

In Spectrum's defense, so far no issues with my service after change over from Brighthouse. They even came out and upgraded all the routers in the community so that everyone would get higher speeds (100/100) that they had contracted for in our development. I pay $28/month to HOA which includes the 100/100 internet at no cost (UltraFi community).

As for cable, I pay $80 for cable Premier TV+phone package, brought my own Tivo ecosystem (2TB DVR) with me that provides service in 4 bedrooms and family room. I've looked at "cutting the cord" (which is not really cutting the cord since you still need fast internet) including PS Vue, DirectTVNow and SlingTV, and found nothing that comes close and is only a step backwards in channels and functionality. All the other options also don't include local channels. I'm against paying more than I should as the next guy, and yes, I'd like to pay less, but at this point there's no other good alternative or better pricing than what I currently get.

Law suits sure helped me out. When a comp does nothing when asked then it is time sue.

[bobandsherry]

Originally Posted by LKJ1988

Law suits sure helped me out. When a comp does nothing when asked then it is time sue.

Let's be sure we focus on THIS situation, it's cost of service from Jan 12 to Jan 31. Even on high side it's 50 bucks. Consideration of lawsuit for this amount is just plain silly.

[LKJ1988]

Originally Posted by bobandsherry

Let's be sure we focus on THIS situation, it's cost of service from Jan 12 to Jan 31. Even on high side it's 50 bucks. Consideration of lawsuit for this amount is just plain silly.

I think you are going over board. Not right how some comps treat the people.

[Tim Tim Tim]

Originally Posted by LKJ1988

I think you are going over board. Not right how some comps treat the people. Lets hope Trump can fix the last nitemare we have been in the last 16 years.

Dont think think is "nitemare" is going to be anywhere on trumps radar.

[bobandsherry]

Originally Posted by LKJ1988

I think you are going over board. Not right how some comps treat the people. Lets hope Trump can fix the last nitemare we have been in the last 16 years.

No sir, I injected common sense into the discussion after you went overboard by suggesting a lawsuit for such a trivial amount.

Additionally, the commentary about Trump really doesn't fit with this thread, uncertain why you thought that was meaningful to layer into this discussion.

[LKJ1988]

Just goes to show how the comps treat people over the last many years. No one cares anymore.

[minister]

Well.... back to my original post.....

Frontier tech came today. He was very kind, very professional. Arrived at 9am, so the 8am to 5pm window could have been much worse.

I asked him how things had changed since the Frontier buy out. He has been working with Verizon/now Frontier - for twelve years.

He said that the infrastructure is all still great. The problem now lies in the management/admin. Case in point - before he could do the install, he had to verify the order. The order was only half done in the system. He told me he couldn't do anything until it was completed. They had messed up something in the original work request. He spent over an hour in the van, because he literally couldn't do anything till they told him it was okay. Once they fixed the situation, it took him no more than 10 minutes.

He said that the one hour he just waited for my work order was nothing. He said often times it's up 3 hours of waiting on the phone with "corporate" so they can fix something. He said the average install time is over 4 hours because of it. And mine was simple, since the house I just bought was an existing Verizon home.

He also said that with the promotions and people moving into the area, installs are up. He said they used to have about 15-20 max on saturdays, but today he said they had over 45 when he left.

So kudos, so far, to Frontier techs!

[Tim Tim Tim]

Originally Posted by minister

Well.... back to my original post.....

Frontier tech came today. He was very kind, very professional. Arrived at 9am, so the 8am to 5pm window could have been much worse.

I asked him how things had changed since the Frontier buy out. He has been working with Verizon/now Frontier - for twelve years.

He said that the infrastructure is all still great. The problem now lies in the management/admin. Case in point - before he could do the install, he had to verify the order. The order was only half done in the system. He told me he couldn't do anything until it was completed. They had messed up something in the original work request. He spent over an hour in the van, because he literally couldn't do anything till they told him it was okay. Once they fixed the situation, it took him no more than 10 minutes.

He said that the one hour he just waited for my work order was nothing. He said often times it's up 3 hours of waiting on the phone with "corporate" so they can fix something. He said the average install time is over 4 hours because of it. And mine was simple, since the house I just bought was an existing Verizon home.

He also said that with the promotions and people moving into the area, installs are up. He said they used to have about 15-20 max on saturdays, but today he said they had over 45 when he left.

So kudos, so far, to Frontier techs!

Their infrastructure isn't going to fall apart in a few months, the issue may come in the future with maintenance and upgrades. Hopefully frontier takes care of it since it is a good network but historically they don't do much more than they have to.

time shall tell what we really get with both of the new companies. Hopefully we see improvement on both sides.